Rohit Gupta — Operations Associate
Incident & Service Management Leader | FinTech & Insurance | ITIL Certified | Automation Advocate With 10+ years of experience in IT Service Management, I specialize in building and leading high-impact teams that drive operational excellence. From establishing incident management frameworks at Razorpay and GoDigit to leading major incident response at Cognizant, I’ve consistently delivered results in high-pressure environments. 🔹 Proven track record in reducing MTTA/MTTE 🔹 Expertise in Incident, Problem, Change, and Release Management 🔹 Skilled in tools like ServiceNow, Splunk, Jira, Grafana, and cloud platforms 🔹 Strong communicator with experience reporting to CXOs and managing 24/7 operations 🔹 Passionate about automation, continuous improvement, and team development
Stackforce AI infers this person is a FinTech and Insurance Incident Management Leader with a focus on operational excellence.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 10 mos
Skills
- Incident Management
- Service Management
Career Highlights
- 10+ years in IT Service Management.
- Expert in Incident and Service Management.
- Proven track record in operational excellence.
Work Experience
Cognizant
Manager, ITSM (1 yr 5 mos)
Digit Insurance
Deputy Manager, Incident Management (7 mos)
Razorpay
Incident Manager (1 yr 5 mos)
Senior Incident Engineer (2 yrs 3 mos)
Accenture
Senior Analyst (2 mos)
Tata Consultancy Services
IT Analyst (6 yrs 7 mos)
Education
Master’s Degree at JECRC University
bachelor of computer applications at birla institute of technology jaipur
at subodh public school
