Thejaswi Krishna

Customer Success Manager

Bengaluru, Karnataka, India15 yrs 10 mos experience

Highly Stable

Key Highlights

15 years of experience in customer success and software engineering.
Expert in driving product adoption and ensuring client satisfaction.
Strong background in cybersecurity and software development.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer success and cybersecurity.

Contact

thejas_8717@yahoo.co.in LinkedIn

Skills

Core Skills

Customer Success StrategyTechnical Account ManagementSoftware DevelopmentCybersecurity

Other Skills

AD/LDAPAccount ManagementC++Client Relationship BuildingCommunicationComputer ScienceData StructuresDesign PatternsGDBGitHadoopJavaKerberosLinuxMultithreading

About

Dedicated and results-driven professional with a unique blend of expertise in customer success management and software engineering. With a background in developing cutting-edge software solutions and a passion for delivering exceptional customer experiences, I thrive in dynamic environments where technology meets client needs. 🚀 Key Skills: Customer Success Strategy Technical Account Management Service Delivery Cybersecurity Software Development Agile Methodologies Client Relationship Building Escalation Handling Problem Solving & Troubleshooting 💼 Professional Experience: IT professional with 15 years of overall experience. With a solid foundation in software engineering, I've transitioned seamlessly into the realm of customer success management and Post sales service delivery, where I've led initiatives to drive product adoption, ensure client satisfaction, and foster long-term partnerships. My ability to understand both technical complexities and customer pain points enables me to deliver holistic solutions that meet and exceed expectations.

Experience

Palo alto networks

2 roles

Manager, Customer Success (India)

Promoted

Nov 2025 – Present · 4 mos

Senior Customer Success Manager

May 2021 – Nov 2025 · 4 yrs 6 mos

Ensure customers are maximising their return on investment by rapidly implementing and
operationalizing Palo Alto Networks solutions to achieve their business and security objectives.
Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud solutions are fully integrated into their security operations center.
Serve as a customer advocate in influencing product roadmap and improvements.
Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.
Be the Go-To customer expert on Prisma Cloud solutions and a Subject Matter expert.

Customer Success StrategyTechnical Account ManagementService DeliveryCybersecurityClient Relationship Building

Cloudera

Staff Software Engineer

Jan 2019 – Apr 2021 · 2 yrs 3 mos · Bengaluru Area, India

Working as a Backline Engineer on Security components of Hortonworks Data Platform (HDP)
Technical Skills: Java, Git, Hadoop, Kerberos, SSL/TLS, AD/LDAP
Working on Security components in HDP like Apache Ranger (Authorization and Auditing), Apache Atlas (Data Governance) and Apache Knox (Perimeter Security).
Assist customers on Security related issues on HDP. Help resolve issues related to SSL/TLS, Kerbeors and AD/LDAP
Analyzing complex customer reported issues that require strong analytical and technical skills.
Providing root cause analysis of complex failures and provide suggestions to mitigate/avoid them in the future
Advise customers on any vulnerabilities reported on HDP. Provide relevant patches for known issues and assist in resolving any new vulnerabilities reported on HDP.
Provide Dev jars for known issues on Apache Ranger and Apache Knox
Develop training materials for front line engineers so they are better trained to assist customers.
Mentor Junior Engineers
Knowledge about other Apache Hadoop components like HDFS, Zookeeper, Yarn, Kafka and Hive.

JavaGitHadoopKerberosSSL/TLSAD/LDAP+2

Hortonworks

Senior Software Engineer

Sep 2018 – Dec 2018 · 3 mos · Bengaluru Area, India

Joined Hortonworks as a Senior Engineer in their Backline team.
Hortonworks merged with Cloudera.

Rsa, the security division of emc

3 roles

Senior Software Engineer

Promoted

Jun 2015 – Aug 2018 · 3 yrs 2 mos

Worked as an Engineer on RSA's SIEM Solution (enVision and Netwitness)
Technical Skills: C++, Git, Visual Studio, GDB.
Identify bugs in the product and make code changes to resolve them. Deliver Hotfixes in a short time.
Feature development and Implementing RFE's raised by customer
Perform detailed analysis of the logs and provide Root Cause Analysis for the issues faced by customer.
Worked on issues around memory leak and slow performance, and made fixes and configuration tweaks to resolve them.
Crash dump analysis and fixing the faulty code causing the crash.

C++GitVisual StudioGDBSoftware DevelopmentCybersecurity