Bernard Slowey

CEO

Charlotte, North Carolina, United States22 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Led AI-powered support transformation at Salesforce.
Drove digital-first customer experience at GitHub.
Managed global support for Windows across 132 countries.

Stackforce AI infers this person is a leader in SaaS and digital customer experience.

Contact

Skills

Core Skills

Ai StrategyCustomer SuccessCustomer ExperienceCustomer SupportProject Management

Other Skills

Digital transformationDigital customer success strategyUnified support modelDigital support experienceInnovative digital support solutionsGlobal support operationsCustomer support managementSupport experience launchOEM readinessActivation technologyCross-company project managementSocial supportCustomer engagementPrince II MethodologyChange Management

About

As SVP of Digital Customer Success at Salesforce, I lead the transformation of how enterprise companies deliver support and success through AI. Right now, that means running Agentforce on Salesforce's own Help Portal, an AI-powered support agent that has handled over 3.5 million customer interactions, enabling the majority of customers to self-serve across multiple languages. This is Salesforce's Customer Zero strategy in action: drinking our own champagne and showing customers exactly what great AI-powered support can look like at enterprise scale. Before this role, I led Digital Customer Success and Support at GitHub, driving its shift to a modern, digital-first customer experience during a period of rapid growth. Earlier in my career, I spent 14 years at Microsoft, including as Head of Windows Global Support, leading operations across 132 countries, managing 3,000+ engineers, and overseeing support through the launch of Windows 7, the largest and fastest release in Microsoft's history at the time. Across 25+ years, my work has sat at the intersection of AI strategy, large-scale operations, and customer experience. Open to connecting with leaders in enterprise AI, customer experience, and digital transformation.

Experience

22 yrs 6 mos

Total Experience

5 yrs 10 mos

Average Tenure

4 yrs 11 mos

Current Experience

Salesforce

2 roles

Senior Vice President, Digital Customer Success

Promoted

Feb 2025 – Present · 1 yr 2 mos

Leading the Digital Customer Success organization at Salesforce, responsible for driving customer success at scale through AI-powered experiences. Currently spearheading Salesforce's Customer Zero strategy, using our own products to show customers what great AI-powered support looks like at enterprise scale.

AI strategyCustomer successDigital transformation

VP of Customer Success

Apr 2021 – Jan 2025 · 3 yrs 9 mos

Github

Sr. Director, Customer Success and Support — Digital Transformation

May 2020 – Apr 2021 · 11 mos · Greater Seattle Area

Joined GitHub to build its digital customer success strategy from the ground up, bringing together the community, self-help, engineering, and supportability functions under one unified support model to help them scale.

Digital customer success strategyUnified support modelCustomer success

Microsoft

5 roles

Worldwide Support Leader | Digital Customer Support

Sep 2018 – Jul 2020 · 1 yr 10 mos

Lead the org responsible for enhancing the customer's digital support experience across MS products by building innovative digital support solutions at scale. The goal was to empower customers to self-serve through technology innovation.

Digital support experienceInnovative digital support solutionsCustomer experience

Head of Worldwide Windows Support

Promoted

Oct 2016 – Sep 2018 · 1 yr 11 mos

Lead the Global Windows support organization, accountable for support across 132 Countries, >3,000 engineers, and a multi-million-dollar budget, supporting customers in chat, phone, community, and social media through in-house support an outsourced model.

Global support operationsCustomer support managementCustomer support

Director Windows and Devices Support Planning

Promoted

Jan 2013 – Oct 2016 · 3 yrs 9 mos

Launched a new support experience for Windows and Surface, enabling customers to contact support from within the product with one click. Drove the OEM readiness for Windows 10, making sure all our top volume device manufactures were ready to support new Windows devices.

Support experience launchOEM readinessCustomer support

Lead Program Manager

Oct 2010 – Jan 2013 · 2 yrs 3 mos

With Windows 8 we changed the activation technology, requiring all OEM customers to activate. This change was not welcomed by OEMs as it had a huge risk on increased support costs. I lead the CSS vteam for the cross-company project and managed through some extremely difficult OEM relationships to land the project successfully. We had a seamless launch with contacts within 5% of forecast and no negative impact to CSat from the program. I won the Microsoft Circle of Excellence Platinum Club award, Microsoft highest achievement award, 2012 winner for my work on this project. Several OEMs recognizing me as a key partner that enabled them to land the program.

Activation technologyCross-company project managementProject management

EMEA Consumer Program Manager

May 2006 – Oct 2010 · 4 yrs 5 mos

Initiated and lead the first Microsoft social support via Twitter and Facebook in EMEA, enabling a new support modality for our customers.

Social supportCustomer engagementCustomer support

Aol

Project Manager

Oct 2003 – May 2006 · 2 yrs 7 mos · Ireland

The key objective of my role was to implement projects for AOL UK Customer services via a systematic project management process using the Prince II Methodology. I received an outstanding achievement award in 2005 from AOL for my work in launching AOL Talk in the UK

Project managementPrince II Methodology