Feb 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India

• Provide consulting and advisory services on the technology stack for driving sales on online platforms.
• Help with technology hacks to reduce CAC and optimize marketing strategies.
• Collaborate to enhance their online presence and increase revenue.

Sep 2021 – Present · 4 yrs 6 mos · Bengaluru, Karnataka, India

• Leading and driving customer success and growth across the APJ region. Specializing in the BFSI and Government sectors, I excel in delivering Chef products & solutions for On premise, Hybrid Cloud, SaaS, Managed Services, Infrastructure, Security, Compliance, and Automation. Expert in managing the entire customer lifecycle (Pre sales to Post sales) , focusing on renewals, expansion, new business, and driving Sales engineering. A strategic partner to product and engineering teams, providing insights into customer demands, technical trends, and product adoption. Recognized for aligning product roadmaps with market needs and vision and enabling product to be based on Customer and value driven approach.
• Achievements:
• 3X growth in ARR in 3 years !
• Lead and drive customer success and growth across APJ, focusing on BFSI and Government sector customers for Chef products.
• Manage the entire customer lifecycle with a key focus on renewals, expansion, and new business growth.
• Drive Sales engineering initiatives for new logos acquisition.
• Provide strategic consulting to product and engineering teams on customer demands, features, technical trends, and usage.
• Identify new scopes and areas for addressing market needs, aligning vision with product roadmaps.
• Key Responsibilities
• Pre sales & Post sales
• Product and technology consulting
• Market Expansion and stakeholder collaboration

Aug 2019 – Sep 2021 · 2 yrs 1 mo · Bangalore

• Driving cloud success for customers through unparalleled product and technology expertise and a relentless focus on customer-centricity. Representing Adobe, I lead and manage customer success architecture for multi million dollar value International Bank using Adobe Experience Manager (AEM - Onprem & Cloud), Adobe Target, Adobe Analytics etc. by connecting the dots between product managers, engineering, operations, consulting , and clients. Dedicated to ensuring end-to-end customer success, from requirements management to customizations, integrations, product development, engineering, operations, training, and onboarding.
• Achievements:
• (Dedicated to BFSI account of 60+ mil USD TCV)
• Led and managed Adobe's representation, driving customer success and growth through unparalleled product and technology expertise.
• Demonstrated dedication to customer success, managing the entire process from requirements gathering to customizations, integrations, and onboarding.
• Maintained a strong focus on client retention and cultivated future projects while qualifying new opportunities.
• Regularly interacted with Directors, VPs, and C-level executives of Fortune 500 companies to understand business and technical requirements, developing solutions to ensure success.
• Successfully managed the APAC account of over $50 million TCV in the BFSI domain.
• Implemented strategic initiatives to drive customer success, ensuring high levels of satisfaction and value realization.
• Key Responsibilities :
• Customer Success and Growth
• Stakeholder Collaboration
• End-to-End Customer Success
• Client Retention and Solution Engineering
• Executive Interaction

Dec 2013 – Aug 2019 · 5 yrs 8 mos · Bengaluru Area, India

• Leading high-impact projects and teams in the realm of cloud solutions, analytics, and operations. Recognized for driving efficiency through automation, implementing cutting-edge technologies, and fostering a customer-first approach. Adept at optimizing service operations, ensuring compliance with security standards, and delivering exceptional results in high-pressure environments. Chosen as SAP Catalyst & emerging leader in prestigious "Aspire to Lead" program demonstrating exceptional leadership and performance.
• Spearheaded global product & service delivery on vRealize Operations Manager & vRealize Log Insight across SAP datacenters & cloud platforms.
• Led a transformative project automating cloud reporting on Capacity, Availability, Health, Monitoring & Billing, earning a Spot Award in 2016.
• Pioneered a machine learning-based cloud auto-scale and high-availability solution, recognized as a finalist in SAP InnVent 2017.
• Established and led a team of 8+ professionals, driving cloud solutions, analytics, and operations.
• Initiated and executed DevOps, Service transition, and Operations strategies, enhancing overall business efficiency.
• Project Lead (Operations Principles & Guidelines)
• Executed Project Charters and Roadmaps.
• Developed "Golden Rules" for Cloud Operations.
• Established SOP lifecycle and Governance framework for continuous operations enhancement.
• Product & Service Owner (VMware)
• Drove cross-collaboration to ensure seamless integration and automation.
• Consulted on customer requirements, architecting solutions to optimize service operation and availability.
• Ensured adherence to security policies and standards.
• Defined and executed Product and Service Roadmaps, maintaining OLA & SLA.
• Provided technical documentation (RFPs, SOW, SOP, Service Catalogs, Security Concepts).
• Led service transitions, supported recruitment, and managed mentoring and conflicts.

Nov 2012 – Dec 2013 · 1 yr 1 mo · Pune Area, India

• Achievements:
• Build, Setup & Lead a new cloud operations team of 8 people in India for top information security company providing SaaS model for security since 1998.
• Drive Qualysguard product development and operational excellence architecting solutions in line with market trends.
• Drive automation and optimizing infrastructure architecture for faster & efficient deployment of hardware and application stack running Qualysguard product suite.
• Lead deployment of Qualyguard solution at customer sites.
• Customers: Microsoft, Google, Amazon, du, DTAG, TELUS
• Operations Lead:
• Design, build & maintain SaaS private cloud platforms for various customers across globe.
• Maintain & provide highest level service delivery for cloud application suite running Qualysguard Enterprise Suite for customers. - End to end build, deploy & integration of systems & application (h/w Installations, vCloud builds, OS deployments, application code deployments, virtual & h/w scanners deployment, integrations of all systems & application suite into a single cloud security solution for customers)
• Actively work on improving network, cloud builds, resource optimization & overall design of cloud platform stack & cloud solution offerings.
• Actively work on improving the deployment design & architecture of cloud infrastructure solution for highly distributed software application suite.
• Work on automation for code deployments through puppet, CVS, SVN systems (monotone), build complex scripts (using Shell Scripting, expect, perl, esxcli) for troubleshooting, code deployments, configuration changes & component checks. - Deploy and configure converged hardware stack of Intel Modular server series, VCE vBlock at customer locations and configure SaaS private cloud & Qualysguard application software stack.
• Support and drive recruitment, mentoring and customer engagement.

Sep 2011 – Nov 2012 · 1 yr 2 mos · Bangalore

• Achievements:
• Initiate and Lead driving virtualization in business LoB to achieve target of 90% virtualization.
• Lead Datacenter migration, Physical to Virtual migration and cost optimization projects.
• Design and deploy end to end customer demos for service providers and media companies to deliver next-generation video experiences to consumers worldwide.
• Excellence achievement award for 3 million INR cost savings in business line on infrastructure CAPEX and OPEX.
• Customers: Airtel, Sky+ Italia, Tata Sky, India Cables, Infinite TV
• Senior Lab Engineer (R&D):
• SME for complete business LoB HeadEnd (Digital Pay TV Technology, Video Technologies).
• Manage virtual (VMware, RHEV, Cloud, AWS) and Datacenter technology stack.
• Work with development, QC & product integration teams for complex system integrations involving NDS Headend Components & CA systems for encryption & secure delivery of content.
• Capacity planning & capex optimization for infrastructure.
• Large scale P2V migration on VMware, AWS & RHEV Virtualization.
• Lead Project Over the Top (OTT) end-to-end system integration & demo in UK (London), Replication in India involving IP networks, Firewalls, VPN, CDN, NAS storage, Servers, CA systems, Encryption.
• Build innovative automation-based solutions for systems and datacenter management.
• Lead Build & integration of complex end to end systems for project delivery & demos to customers.
• Design & formulate system design & architecture with application architects to meet performance & stability for product (STB software, Video encoder/transcoders, Content Management and Delivery).

Jun 2009 – Sep 2011 · 2 yrs 3 mos · Bangalore

• Achievements:
• Project Star for excellence in operations as SME of major incident response team (MIRT) handling Unix server farms for more than 10 US FDA regulated customers in pharmaceuticals, chemical, logistics, hospitals and government establishments.
• Optimize FTE utilization by eliminating outage false alerts and bring down overall service tickets by implementing Six Sigma & LEAN methodologies. – Six Sigma Yellow Belt and LEAN certification
• Technical Implementation Lead on multiple global infrastructure projects for customers.
• Customers: Astellas Pharma, Smithfield Packaging Corp, Texas Utilities, MDS Canada,Chevron Phillips Chemical
• Consultant:
• SME for Unix datacenter services operations team to provide highest level support as part of Major Incident response team (MIRT).
• Develop & document work instructions, RCA documentation, provide monthly service reports, capacity planning reports to management.
• In the role of senior Unix administrator work in a Global 24/7 mission critical service delivery team spread across globe, working for FDA regulated Clients (Pharmaceuticals, Hospitals, Chemical Companies etc.)
• Build & manage heterogeneous Unix environment consisting of ~ 10,000 servers with RHEL, Solaris, AIX, HPUX, SCO-UNIX for multiple customers (~ 10) in globally distributed datacenters in a strict ITIL service framework implementation in accordance with US FDA regulations.
• Technical lead for design and deploy of global monitoring environment (~ 200 servers) based on IBM Tivoli monitoring suite.
• Technical lead for design and deploy monitoring environment based on Nagios for German customers.

Apr 2008 – May 2009 · 1 yr 1 mo · Pune

• Achievements:
• Development of "Generic Intrusion Detection System Toolkit". Won first prize in "Network & Information Security" category in "Impetus & Concepts 2009" – corporate sponsored state level project competition (University of Pune).

May 2007 – May 2008 · 1 yr · Pune

• Manage heterogeneous environment with Windows 2003 AD servers, Cisco Network Router & Switches, RHEL servers, Wifi,VPN, manage & maintain IT Infrastructure both Physical & Virtual on VMware.