Utkarsh Sharma

Product Manager

Bangalore Urban, Karnataka, India9 yrs 6 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • Led product initiatives enhancing customer experience.
  • Improved transaction success rates for banking programs.
  • Developed algorithms maximizing platform GMV.
Stackforce AI infers this person is a Product Manager with expertise in B2C Fintech and Marketplace Optimization.

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Skills

Core Skills

Product ManagementCustomer Experience DesignP&l Management

Other Skills

A/B TestingAllocation-Matching AlgorithmsAnalytical SkillsAutoCADBusiness AnalyticsC++Card Program ManagementConsumer ProductsCore JavaCreative Problem SolvingCustomer ExperienceCustomer Experience EnhancementCustomer Experience ImprovementData AnalysisData science

About

Building Products for making this world a better place to live in

Experience

Phonepe

Senior Product Manager

Jan 2025Present · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Gojek

Product Manager

Oct 2020Jan 2025 · 4 yrs 3 mos · Bengaluru, Karnataka, India · On-site

  • Leading the supply initiatives at Gojek ODS Platform. Responsible for improving supply reliability by better supply positioning and supply shaping
  • Cultivating products that enables more opportunities for the driver partners and at the same time making customer experience better with improving overall fulfilment rate
Supply Reliability ImprovementCustomer Experience EnhancementProduct DevelopmentProduct ManagementCustomer Experience Design

Slice

Product Manager

May 2020Sep 2020 · 4 mos · Bengaluru, Karnataka, India

  • Product Owner for the Card Programs
  • Onboarded new banking programs for issuing cards with redesigned onboarding and profile verification flow
  • Improved the card transaction success rate by 5% through various systemic corrections and solving legacy bugs
Card Program ManagementOnboarding Process ImprovementTransaction Success Rate OptimizationProduct ManagementCustomer Experience Design

Ola (ani technologies pvt. ltd)

2 roles

Associate Product Manager

Jan 2018May 2020 · 2 yrs 4 mos · On-site

  • Product Owner for Marketplace fulfillment Allocation team
  • Worked on improving the overall fulfillment of the platform through Multivariate optimization product
  • Improving Fulfillment and customer experience for transport hubs(Airports) through changes in the driver app , customer app and backed logic improvements
  • Introducing category-specific motivators for the driver-partner app and contributed to overall fulfillment of the platform
  • Maximizing the GMV for the platform through product interventions and designing new supply products
Marketplace Fulfillment OptimizationMultivariate OptimizationCustomer Experience ImprovementProduct ManagementCustomer Experience Design

Program Manager

Jul 2016Dec 2017 · 1 yr 5 mos · On-site

  • Program Manager for Rentals Category:
  • Own key business and product metrics for Rental Category
  • Headed the Supply Initiatives for the Rentals Category team and owning of key business metrics
  • Handled the product development for driving growth and achieving profitability targets
  • Developed Allocation-Matching algorithms for maximizing GMV for the platform
  • Analyzed the performance of various products and monitored key KPIs
  • Defined product roadmap and implementation chart for improving the demand funnel
  • Program Management for City Ops teams
  • Data-driven decision making and analytical insights
  • Designed Incentive Schemes for a base of 50k+partners along with P&L management
  • Optimising Earning for the driver partners and designed the flow for improving utilization
  • Making Earnings equivalent for partners throughout the categories via improving utilization and
  • matching algorithm
  • Designed offers/vouchers according to the historical trend for the customers
Program ManagementData-Driven Decision MakingAllocation-Matching AlgorithmsProduct ManagementP&L Management

Dmt

Summer Internship & Industrial Training, 2015

May 2015Jul 2015 · 2 mos

  • Designed and Planned for a New Open cast mine with the help of MATLAB and SURPAC
  • Undergone Training for AutoCAD and AutoCAD Map 3D, MATLAB
  • Learned and Implemented SURPAC, a complete Mine planning software.
  • Visited Turmadih Mine, Uranium Corporation of India, Limited(UCIL), Jamshedpur
Mine PlanningAutoCADMATLAB

Education

Indian Institute of Technology (Banaras Hindu University), Varanasi

Bachelor of Technology (B.Tech.)

Jan 2012Jan 2016

Spring Valey Public School,Indore

Higher Secondry — Science

Jan 2009Jan 2011

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