Manali Kapoor — Operations Associate

Customer Success & Retention Manager with 6+ years of experience managing client relationships, driving product adoption, and improving customer satisfaction across fast-paced tech environments. I specialize in: • Customer onboarding & product training • Churn reduction and proactive retention planning • Managing high-volume customer accounts and escalations • Conducting QBRs and reinforcing product value • Cross-functional collaboration with Product, Support & Sales teams • Improving NPS and CSAT outcomes through data-backed insights Currently transitioning into AI/SaaS customer success roles where I can leverage my ability to understand customer needs, guide users through product experiences, and build long-term customer loyalty. The core of my work has always been: → Ensuring customers see value → Retaining relationships beyond onboarding → Turning usage into advocacy If your team is looking for a customer-centric, process-strong and result-driven Customer Success professional — I’d love to connect.

Stackforce AI infers this person is a Customer Success Manager with a focus on SaaS and AI-driven solutions.

Location: Udaipur, Rajasthan, India

Experience: 3 yrs 8 mos