Vishal Trivedi

Customer Success Manager

Bengaluru, Karnataka, India5 yrs 7 mos experience

Key Highlights

Proven track record in customer success management.
Achieved significant revenue growth through upselling.
Expert in building long-term client relationships.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and B2B customer engagement.

Contact

Skills

Core Skills

Customer SuccessOperations ManagementKey Account ManagementCustomer RetentionSalesCustomer Relationship Management

Other Skills

Upsell & Cross-SellTechnical SupportCustomer TrainingKey Account Acquisition & RetentionAttitude ChangeBusiness-to-Business (B2B)Lead GenerationPre-Sales ManagementChurn ManagementRetention Management

About

As a Customer Success professional at Instahyre, I work closely with hiring teams to help them get consistent value from the platform and hire more effectively. I focus on understanding hiring goals, improving engagement, and ensuring a smooth experience across the recruitment journey. With a background of client-facing roles, I bring a strong mix of relationship-building and problem-solving. My goal is to partner with customers, share relevant product insights, and support long-term hiring success through thoughtful, data-backed conversations.

Experience

5 yrs 7 mos

Total Experience

1 yr 8 mos

Average Tenure

6 mos

Current Experience

Instahyre

Customer Success Manager

Nov 2025 – Present · 6 mos · Bengaluru, Karnataka, India · On-site

Ginesys

Customer Success Manager

Sep 2022 – Sep 2024 · 2 yrs · Bengaluru, Karnataka, India · On-site

Identified upsell and Cross sell opportunity in existing customers for Qlik BI, EaseMyGST, Browntape
Provided technical support, training and worked closely with customers to make sure their adoption of the product went smoothly
Worked on the different kinds of reports and customize them on customer ease and explain them.
Managed 40 customers, achieved INR 2.08 Crores in annual recurring revenue & different lines of Ginesys upsell Products.
Improved customer Churn rate by 5% through effective team strategies & Maintained 88% revenue growth
Training customers on features that have been newly updated in product solutions

Operations ManagementUpsell & Cross-SellCustomer Success

Flipspaces

Key Account Manager

Feb 2022 – Jul 2022 · 5 mos · Ahmedabad, Gujarat, India

Provided after-sales service in Gujarat Territory, Held with more than 50+ Clients for Maintaining customer retention, Converting clients from Beta license to Yearly license.
Maintained strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
Gathered report and communicating with customers' feedback on service, technology and product delivery

Key Account Acquisition & RetentionAttitude ChangeKey Account ManagementCustomer Retention

Riddhi polymers

Sales And Marketing Specialist

Oct 2016 – Jun 2019 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

1.Managed all day-to-day operations, including front desk management, payment processing, scheduling, and more, at a company specialising in the recycling of plastic waste into granules.
2.Successfully established a strong presence for the company in the South Region, generating significant business opportunities.
3.Proactively engaged with over 100 potential customers, effectively communicating the benefits of recycling plastics, resulting in a high conversion rate.
4.Nurtured and maintained strong relationships with customers and suppliers, contributing to increased account development and overall customer satisfaction.
5.Implemented improved marketing strategies that attracted new customers and effectively promoted the business, leading to a significant increase in revenue.

Key Account Acquisition & RetentionBusiness-to-Business (B2B)SalesCustomer Relationship Management