Sachi Singhal

Customer Success Manager

Gwalior, Madhya Pradesh, India13 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Boosted customer loyalty by 25% through strategic retention.
Expert in nurturing B2B client relationships for high satisfaction.
Proven track record in driving product adoption and engagement.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and B2B client relations.

Contact

Skills

Core Skills

Customer SuccessClient RelationsCustomer RetentionCustomer ServiceBusiness Development

Other Skills

Account ManagementB2B client relationshipsBanking operationsBloggingBrand ManagementBusinessBusiness-to-Business (B2B)CRMClient acquisitionClient feedbackClient servicingCloud ComputingContent developmentCross-sellingCustomer Experience

About

I help companies keep customers, not just onboard them. 10+ years building relationships that last across SaaS, Banking & Cloud Telephony. Whether I’m leading teams, calming chaos, or building processes from scratch, I show up with energy, empathy, and ownership. At MyOperator, I led a retention strategy that boosted customer loyalty by 25%. At Organic Media, I reworked the entire client reporting process, resulting in higher satisfaction scores and deeper trust. I'm known for solving problems before they happen, empowering teams to take ownership, and treating customers like partners, not tickets. If you’re building something that puts customers at the center and values long-term wins over short-term fixes, I’d love to connect.

Experience

13 yrs 11 mos

Total Experience

3 yrs 6 mos

Average Tenure

4 yrs 1 mo

Current Experience

Organicmedia.pro

Customer Success Manager

Apr 2022 – Present · 4 yrs 1 mo · United States

✅ Lead generation expert through LinkedIn/Sales Navigator campaigns, driving client acquisition and revenue growth.
✅ Managing and nurturing international B2B client relationships for high satisfaction and retention.
✅ Developing engaging content for outreach, boosting client engagement and conversion rates.
✅ Proficient in comprehensive report generation to track campaign performance and ROI.
✅ Identifying upselling/cross-selling opportunities for revenue growth and client satisfaction.
✅ Collaborating cross-functionally to align strategies and execute customer success initiatives.
✅ Conducting training, onboarding, and ongoing support for the smooth adoption of products/services.
✅ Led process improvement and created standard procedures for the customer support team.
✅ Maintained comprehensive customer success documentation.
✅ Mentoring team to enhance productivity and deliver friendly service.

Lead generationClient acquisitionB2B client relationshipsContent developmentReport generationUpselling+5

Myoperator

Customer Success Team Lead

Jun 2015 – Jun 2022 · 7 yrs · Noida, Uttar Pradesh, India

🌟 Passionate about creating wow customer experiences that drive loyalty and advocacy.
🔒 Strong focus on retention and expanding business with existing clients while attracting new ones.
💡 Proven track record in driving product adoption and increasing client usage for maximum value realization.
📚 Committed to team learning and growth, fostering a culture of continuous improvement and innovation.
📣 Skilled in generating valuable feedback from clients through diverse mediums to fuel business enhancements.

Customer experienceRetention strategiesProduct adoptionTeam learningClient feedbackCustomer Retention+1

Indusind bank

Customer Service Manager

May 2013 – Sep 2014 · 1 yr 4 mos · new delhi

✅ Accomplished professional in banking operations and branch management, ensuring efficient financial services.
✅ Proven track record in driving business development, expanding client base, and cultivating strategic partnerships.
✅ Expertise in providing investment advisory services, guiding clients towards optimal financial decisions and wealth growth.
✅ Dedicated to delivering exceptional client servicing, and building strong relationships based on trust and satisfaction.
✅ Skilled in people management, fostering a collaborative and high-performing team environment for success.

Banking operationsBusiness developmentInvestment advisoryClient servicingPeople managementCustomer Service+1