Lorena Muñoz Cuadrado

CEO

Madrid, Spain16 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving digital transformation initiatives.
Strong leadership skills in managing customer success.
Proven track record in strategic consulting and partnerships.

Stackforce AI infers this person is a SaaS expert with a strong focus on digital transformation and customer success management.

Contact

Skills

Other Skills

Administración y dirección de empresasAsociaciones estratégicasBusiness DevelopmentBusiness TransformationComputación en la nubeConsultoríaDesarrollo empresarialDispositivos móvilesEstrategiaEstrategia empresarialGestión de productosGestión de proyectosGestión de relaciones con clientesLiderazgoLiderazgo de equipos

About

Passionate about enabling and accelerating digital transformation, changing the way people work, making the best use of technology and cloud tools. I am a people person and enjoy being part of a team. On a personal note I am an absolute passionate about wellbeing and healthy lifestyle, love travelling, cooking and discovering new restaurants!

Experience

Google

6 roles

Head of Technical Account Management, Iberia, Google Cloud

Promoted

Nov 2022 – Present · 3 yrs 4 mos

Engagement Manager - Google Cloud Professional services

Jan 2020 – Dec 2022 · 2 yrs 11 mos

Google Cloud Partner Services Manager

Promoted

Jan 2017 – Jan 2020 · 3 yrs

Customer Success Manager

Oct 2014 – Jan 2020 · 5 yrs 3 mos

Responsible for supporting customers throughout their Google life-cycle with all things related to adoption, process and culture transformation and behaviour change within the organisation.
Responsible for customer success by enabling and supporting strategic partners in their customer engagements. Interaction with regional Sales teams, Account Managers and Support to bring the best of Google to Strategic Accounts.
Contribution to develop and maintain programs to increase partner profitability and driving adoption.

Premium Services Manager

Promoted

Sep 2012 – Oct 2014 · 2 yrs 1 mo

Google Enterprise (former Google for Work) relationship management for strategic EMEA customers
Trusted advisor for Google Enterprise customers
Strategic consulting, including business plan, technical strategy and plan development
Managing business escalations

Enterprise Technical Associate

Jan 2011 – Sep 2012 · 1 yr 8 mos

Great customer support: Working with the largest and most strategic Google Apps customers being member of the global “Green Team” for Email as well as working for the Spanish market, building relationships with vendors, customers, Technical Account Managers as well as other Enterprise Units like Engineers, Deployment and Sales Engineers among others.
Member of the Quality Team: Working to ensure a quality in our support process as well as customer interactions maintaining Google culture and style.
Analysis and reporting for the global Email team in Apps to identify weakness and think on ways to improve.
Workflow improvements.

Hewlett-packard

Technical Consultant Software

Aug 2009 – Jan 2011 · 1 yr 5 mos · Madrid, Spain

Provide technical support to Network Node Manager product for worldwide customers by successfully resolving issues resulting from incoming calls for partners, strategic/non strategic customers. Ensure highest level of customer satisfaction for all HP-Software customers.