Lav Kush — CEO
I have been privileged to build and lead businesses across industries, geographies and growth stages. From early-stage start-ups to scaled operations, my journey has spanned mobility, technology, telecom, e-commerce, customer experience and the rapidly evolving clean transportation ecosystem. I have taken full ownership of P&Ls, built organisations from the ground up, driven digital and operational transformations, and architected scalable models with long-term value creation at their core. Much of my recent work has centred on the intersection of mass mobility, sustainability and digital innovation. Whether launching intercity bus networks from scratch, scaling operations across hundreds of cities, or integrating customer intelligence into enterprise strategy, I have worked at the front lines of business models that seek to balance growth, profitability and environmental responsibility. My exposure to electric mobility, green transport solutions and technology-enabled service design has shaped my operating philosophy in these fast-changing markets. Over the years, I have led the development of more than 29 enterprise-grade digital products, built high-performing teams, and designed customer-centric operating systems that convert vision into consistent execution. My experience spans end-to-end leadership across supply chain, product, finance, HR, legal, technology, customer experience and marketing. Whether building new businesses or transforming legacy organisations, my focus has remained on sustainable scale, disciplined execution and strong organisational culture. I approach business with clarity of purpose, decisiveness in action, and responsibility in outcomes. I thrive in complex, high-accountability environments and believe that resilient enterprises are anchored as much in values as in executional excellence. Beyond my executive responsibilities, I write extensively on organisational design, digital transformation, sustainable mobility and leadership. The opportunity to build, scale and transform forward-looking businesses remains my strongest professional motivation.
Stackforce AI infers this person is a leader in sustainable mobility and digital transformation across various industries.
Location: Haryana, India
Experience: 19 yrs 3 mos
Skills
- Service Delivery
- Market Analysis
- Customer Experience Management
- Leadership
- Problem Solving
Career Highlights
- Led development of over 29 enterprise-grade digital products.
- Expert in balancing growth, profitability, and environmental responsibility.
- Strong focus on sustainable scale and organizational culture.
Work Experience
Rally OurBus
Chief Operating Officer (10 mos)
Chief Experience Officer (10 mos)
Executive Vice President (Global), Customer and People Experience. (8 mos)
Privately held investment office
Angel Investor (2 yrs 10 mos)
CashKaro.com
Senior Vice President, Customer Experience. (11 mos)
One Point One Solutions
Vice President of Digital Transformation (2 yrs 6 mos)
Karvy Digikonnect
AVP Innovation (Customer Experience) (8 mos)
Shuttl
Chief Experience Officer (5 mos)
Wydr
Associate Director, Customer Experience (3 mos)
Concentrix
Associate General Manager, Innovation (India CRM GD) (4 yrs)
Videocon Telecommunications Ltd
Customer Interaction Group, Vertical Head (3 yrs)
Stel Telecom
Assistant Manager, Customer Interaction Group (8 mos)
Idea Cellular Ltd
Sr Executive, Service Excellence (1 yr 3 mos)
Wipro
PMO Lead (Risk Management -BFSI) (2 yrs 7 mos)
