Jun 2014 – Nov 2019 · 5 yrs 5 mos · bangalore · On-site

• Led account team management, ensuring a deep understanding of business requirements. Established and maintained client expectations for project deliverables and timelines. Mentored and supervised the night shift, overseeing workflow and resolving challenges. Monitored advertising campaign progress and assessed post-campaign results. Collaborated with cross-functional teams to set up campaigns aligned with targets. Proficient in handling third-party tags from approved vendors. Documented active tasks as Standard Operating Procedures for onboarding new team members.

Oct 2011 – Jan 2014 · 2 yrs 3 mos · Bangalore · On-site

• Contributed to a leading American retailer by providing exceptional customer support through chat, email, and calls, addressing order-related inquiries. Played a key role in training new team members by developing comprehensive SOPs and documentation. Consistently delivered top-tier support to hundreds of customers daily, earning recognition as a multiple-time recipient of the Best Employee award. Proven track record in providing exceptional service and contributing to a positive customer experience.