Allen John Xess

Associate Consultant

Delhi, India5 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Expert in customer experience transformation and digital initiatives.
Proven track record in optimizing customer journeys and driving sales.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a SaaS and Customer Experience expert with a strong focus on digital transformation.

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Skills

Core Skills

Customer ExperienceCx StrategySalesforce Development

Other Skills

Customer Lifecycle ManagementCustomer Journey MappingSalesforceAgile methodologyAzureB2B Marketing StrategyB2B SoftwareSalesforce B2B CommerceAgile Project ManagementCustomer Relationship Management (CRM)Microsoft DynamicsSoftware as a Service (SaaS)Core JavaC++Python

About

Program-oriented professional with a background in consulting, experienced in leading digital initiatives that improve customer experience and operational efficiency. Experienced in leading cross-functional programs focused on customer experience transformation, with expertise in designing end-to-end user journeys, driving data-led CX initiatives, and defining KPIs to track and optimize impact. Skilled at working across engineering, business, and operations teams to manage complex programs from discovery to delivery. Strong focus on problem-solving, stakeholder alignment, and using data to drive execution. Looking to bring structured thinking and energy to teams building high-impact customer-facing systems.

Experience

Pwc india

Associate

Jul 2023 – Present · 2 yrs 8 mos · Delhi, India

CX Strategy | Product Management Consultant
Defined and optimized digital customer journeys to enhance user experience and drive sales funnel conversion.
Collaborated with product owners to align digital content and personalization strategies with value propositions.
Analyzed customer feedback and behavior to improve digital product usage and overall customer satisfaction.

Customer ExperienceCustomer Lifecycle ManagementCX Strategy

Byju's

Product Management Intern

Apr 2022 – May 2022 · 1 mo

Product roadmap development | Feature prioritization

Genpact

Salesforce Developer

Jul 2019 – Jun 2021 · 1 yr 11 mos · Noida

Salesforce cloud | Azure | Agile methodology
Automated Invoice Processing using Salesforce workflow and Apex, processing 200% more invoices without extra staff, boosting efficiency
Improved Days Payable Outstanding for a major pharma client, reducing payment costs, achieving 40% savings in accounts payable.