Jul 2019 – May 2021 · 1 yr 10 mos

• Lead eBay’s most critical charter to enable new & existing (~25M) sellers on managed payment platform by building state of art risk and compliance capabilities.
• Built & launched ‘Seller Onboarding’ & ‘Know Your Customer’ (KYC) experience in eBay’s top markets(US, UK, DE, AU, CA, Greater China etc.) and successfully migrated 10 M+ sellers contributing ~70% of eBay’s GMV.
• Lead KYC product changes to enable ‘Cross Border Trade’ on managed payments platform.

Mar 2017 – Jun 2019 · 2 yrs 3 mos

• Drove critical company-wide managed payments initiative in a highly matrix-ed organization.
• Collaborated with stakeholders from business, policy, legal, compliance, analytics, customer service, design, engineering, 3rd party vendors & leadership team.
• Handled global vendor selection and management on range of solutions – identity verification, user authentication, user risk profile, device fingerprinting, KYC, bank verification etc.
• Delivered key initiatives - Off eBay sales detection & suppression, checkout conversion improvements using ‘eLVIS’ - eBay’s rule based risk decision platform.

Mar 2015 – Feb 2017 · 1 yr 11 mos

• Lead seller lifecycle risk management products – seller onboarding/registration, verification, selling limits.
• Launched risk based payment instrument collection to improve onboarding flow completion rate from ~70% to ~95%.
• Handled 3rd party data vendor integration projects to enhance risk assessment capabilities on the platform.
• Expanded and launched selling limits as a risk lever on eBay sites in France, Italy and Spain.

Apr 2014 – Feb 2015 · 10 mos

• Handled A/B test performance reporting & delivered product recommendations for ‘Ads and Merchandising’ team.
• Monitored product performance metrics for different Merchandising algorithms for US, UK and DE markets.

Apr 2013 – Jun 2013 · 2 mos · Bengaluru, Karnataka, India

• Analysed eBay North America’s Daily Deals business, identified opportunities to improve ROI.
• Awarded ‘Best Summer Intern Report’ & ‘Pre Placement Offer’ by Director, India Analytics Center.

Jun 2010 – Jun 2012 · 2 yrs · Bengaluru, Karnataka, India

• Developed monitoring module of Beehive server, a communication and collaboration solution for enterprise.
• Designed and developed administration module of CRM service software. Implemented email notification system for a cloud based customer support solution. Rated among top 5% in the annual appraisal in the year 2011.

Jan 2010 – Jun 2010 · 5 mos · Hyderabad, Telangana, India

• Enhanced sales lead generation process by automating lead validation process using crowd sourcing technique,leveraging amazon’s M-Turk platform.
• Designed & developed Lead Mgmt. System; increased process efficiency by 50%. Offered ‘Pre Placement Interview’.

Jul 2007 – Aug 2008 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Designed and developed user interface for a web-based guided analytics solution.
• Collaborated on Plus Suite, a desktop based analytics application which provides data visualization solutions. Awarded ‘Hall of Fame award’ by the CEO for outstanding performance