Jan 2017 – Sep 2019 · 2 yrs 8 mos · New Delhi Area, India

Apr 2015 – Aug 2015 · 4 mos · Gurgaon

Sep 2014 – Present · 11 yrs 6 mos · New Delhi Area, India

• we are a bespoke consulting organisation with presence in all major cities, providing comprehensive solutions and interventions on
• 1. Sexual Harassment Prevention (PoSH Act-2013) & DI&E initiatives.
• 2. Team Building, Effective sales and communication skills interventions
• 3. Employee engagement and Leadership cohorts for women
• 4. Data Protection and POCSO workshops
• Our team comprises seasoned legal, communication and gender experts with extensive experience in developing and delivering effective solutions. We understand the nuances of creating programs that resonate with diverse audiences.
• We tailor our programs to meet the specific needs and culture of your organization. Our approach ensures that the training is not only compliant with regulations but also aligned with your unique workplace dynamics, We have both classroom as well as online learning interventions in all vernacular languages.
• Aware is committed to providing high-quality services at competitive rates. We understand the importance of budget considerations and strive to deliver maximum value for your investment.
• We have successfully partnered with 100 plus organizations across the country like Jindal Steel and power, HDFC Argo, Apollo Munich , PayU, Lenskart etc achieving measurable results in creating respectful workplace environments.
• Our core values revolve around providing outstanding service in terms of work quality, punctual project completion, utmost professionalism, exceptional customer support, and ensuring value for our clients’ investments. Emphasising innovation and top-notch support, we have meticulously crafted a unique organisational structure that enables us to maintain efficiency while keeping costs minimal and flexible. Our adaptability shines through in our diverse range of projects and industry exposure, we demonstrate our capacity to excel in various settings.

Aug 2010 – Aug 2012 · 2 yrs

• SBS is an international BPO having operations in India and US, while ATL is a technology company based out of Gurgaon and employee spread across India at various client locations. Heading team of 6 employees and managing entire employee life cycle from on-boarding to trainings till employee exit.
• Recruitments
• On-boarding and Inductions
• Training and development
• Employee file management
• Employee portal updation
• Employee engagement & development
• HR audits
• Performance appraisals
• Employee safety and security

Feb 2009 – Aug 2010 · 1 yr 6 mos

• KNOLedge is a new start up specializing in providing end-to-end training solutions to educational institutes and corporates across various hierarchies. I work closely with the founder on setting up HR processes and functions, training & development needs strategies & agendas in line with companies’ vision & mission, managing internal and external communication.
• Key result areas
• Responsibilities included managing entire gamut of HR functions from employee entry to exit
• Research and development on new and varied training programs, content and modules.
• Managing the costs of modules and keep budgetary controls in place.
• Designing instructor guides, manuals, aids, and evaluation tools
• Delivering training sessions/ train the trainers across the country on Product, communication skills, presentation skills, sales and customer service trainings etc.
• Designing and setting up feedback review mechanism

Jun 2007 – Jan 2009 · 1 yr 7 mos

• Joined Fullerton India as Training manager-North, key job responsibility was to train sales staff and channel partners across the northern India on various financial products and sales techniques. Later moved to Mumbai to work in corporate on managing various internal and external sales channels, apart from Training and development, role required working closely with key stakeholders i.e. head-HR, head-business, head- CSR, central marketing team, state marketing managers and individual business unit managers on various product marketing and sales trainings, channel partner management, employee communication and reward& recognition plans etc. It required managing the key levers of internal and external communication, monitoring trainings, checking activation & productivity levels for alternate channel partners and vendors across 150+ branches in the country.
• Delivered
• Providing communication material support for sales, and engagement activities wherever required and responsible for creation of sales training guides and frontline marketing material.
• Designed and ran reward and recognition programs for channel partners and branch employees pan India.
• Core team member in designing and delivering various training programs pan India.
• Undertook various TTT session for new products, training modules and processes.
• Worked with marketing team to develop all periodic and ad hoc product communication - for the products. Managing retention programs, tracking and reporting attrition trends and analysis
• Managed channel partner’s recruitments, supervising processing of salaries and payouts
• Generated and published monthly reports and newsletter on channel business movement.

Feb 2004 – Jun 2007 · 3 yrs 4 mos

• Managing Jaipur center for Personal Loan business, managing DST and DSA network.
• Key results areas were-
• Buildings up cross sell relationships of the bank for Personal loan expansion.
• Managing local operating level relationships for optimum sourcing and volume generation.
• Put together a formalized training process for the sales team
• Preparing cost of accounts for the center and manage center expense and revenues
• Managing the sales promotion/ product awareness activities in local market in coordination
• with corporate office
• Strong understanding of credit underwriting norms