Dhiraj Sharma

Operations Associate

Jaipur, Rajasthan, India3 yrs experience

Highly Stable

Key Highlights

Over 3 years of experience in last-mile logistics.
Expert in managing large delivery teams and route optimization.
Proven track record of improving on-time delivery metrics.

Stackforce AI infers this person is a Last-Mile Logistics expert with strong operational management skills.

Contact

Skills

Core Skills

Last-mile LogisticsTeam Supervision

Other Skills

Route PlanningSLA ManagementProductivity ImprovementCustomer Escalation HandlingRoute OptimizationManpower PlanningOnboardXTime ManagementTeam ManagementOrganization SkillsTime Line ManagementCash on Delivery (COD) HandlingCustomer SupportPackage Handling & SafetyCross-Cultural Communication Skills

About

Logistics & Last-Mile Operations professional with 3+ years of hands-on experience at Ekart (Flipkart Group). Specialized in managing large delivery teams, route planning, productivity improvement, SLA performance, and customer escalation handling. Proven ability to handle high-volume operations and improve on-time delivery metrics. Actively seeking opportunities in operations supervision, logistics coordination, and warehouse management.

Experience

3 yrs

Total Experience

3 yrs

Average Tenure

Current Experience

Ekart logistics

Delivery Operations Executive

Aug 2021 – Aug 2024 · 3 yrs · Suratgarh, Rajasthan, India · On-site

Managed daily last-mile operations for 150–200 delivery associates.
Handled route planning, productivity tracking, SLA performance, and manpower allocation.
Resolved customer escalations and coordinated with hub teams to ensure smooth operations.
Improved delivery efficiency and on-time performance through optimized workflows.

Last-Mile LogisticsTeam SupervisionRoute PlanningSLA ManagementProductivity ImprovementCustomer Escalation Handling