Andy Rowe

Customer Success Manager

London, United Kingdom18 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in customer success leadership.
Expert in enhancing client relationships and retention.
Strong advocate for people-first technology solutions.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a focus on client engagement and retention.

Contact

Skills

Core Skills

Customer SuccessLeadershipProduct MarketingClient ManagementOnboardingOperations ManagementCustomer Relationship Management

Other Skills

Interpersonal CommunicationOrganization SkillsTeam LeadershipBusiness ReviewsClient RelationsVoice of the CustomerPresentationsProblem SolvingManagementCustomer RetentionCommunicationExecutive Presentation SkillsAI PromptingSales & MarketingSoftware as a Service (SaaS)

About

At CriticalArc (SafeZone), I lead Customer Success across EMEA, working closely with organisations and our team to improve safety, security and wellbeing outcomes for their communities. Things that I value the most: 🔸️Agency 🔸️People-first thinking: tech is a lever, not a ladder 🔸️Kindness 🔸️Calm but decisive execution 🔸️Authentic leadership and honest collaboration: bring your whole self; expect the same from me What I push back against: 🔸️Complexity over clarity 🔸️Theatre disguised as progress: activity ≠ impact 🔸️Metrics without meaning 🔸️Decision-making without downstream thinking

Experience

Criticalarc

3 roles

Customer Success Team Lead (EMEA)

Promoted

Jun 2023 – Present · 2 yrs 9 mos

Interpersonal CommunicationOrganization SkillsTeam LeadershipBusiness ReviewsClient RelationsVoice of the Customer+8

Customer Success and Product Marketing

Dec 2022 – Jun 2023 · 6 mos

Interpersonal CommunicationOrganization SkillsBusiness ReviewsClient RelationsVoice of the CustomerPresentations+6

Customer Success Manager

Sep 2020 – Sep 2022 · 2 yrs · England, United Kingdom

Interpersonal CommunicationOrganization SkillsBusiness ReviewsClient RelationsVoice of the CustomerPresentations+6

Zephr

Senior Customer Success Manager

Sep 2022 – Nov 2022 · 2 mos · London, England, United Kingdom

Interpersonal CommunicationOrganization SkillsBusiness ReviewsClient RelationsVoice of the CustomerPresentations+6

Lead forensics

2 roles

Enterprise Adoption Manager

Aug 2019 – Sep 2020 · 1 yr 1 mo

Responsible for the onboarding of Enterprise customers, ensuring the effective implementation, measurement, management and adoption of Lead Forensics data into their businesses.

Interpersonal CommunicationOrganization SkillsBusiness ReviewsClient RelationsVoice of the CustomerPresentations+6

Customer Success Manager

Apr 2018 – Sep 2020 · 2 yrs 5 mos

Responsible for working with clients in their first year post sale, which involves:
Onboarding
Project managing implementation, working with stakeholders up to C-level to ensure efficient segmentation, flow and consumption of data
Ensuring effective adoption through remote and face-to-face training (to all levels across sales, marketing, account management, L&D and IT/operations)
Ensuring ROI and other KPIs are effectively measured
Negotiating contract renewal

Interpersonal CommunicationOrganization SkillsClient RelationsVoice of the CustomerPresentationsProblem Solving+4

Financial systems limited

2 roles

Operations Manager

Dec 2013 – Apr 2018 · 4 yrs 4 mos

Interpersonal CommunicationOrganization SkillsClient RelationsVoice of the CustomerProblem SolvingCustomer Retention+3

Customer Relationship Manager

Apr 2007 – Dec 2013 · 6 yrs 8 mos

Interpersonal CommunicationOrganization SkillsClient RelationsVoice of the CustomerProblem SolvingCustomer Retention+3

Iam roadsmart

Observer (Volunteer)

Dec 2008 – Oct 2010 · 1 yr 10 mos · Chichester, England, United Kingdom

Volunteered as an Observer and Committee member for the Chichester Group to improve road safety in West Sussex, having passed the Advanced driving test.