Shivangi Katiyar

Operations Associate

New Delhi, Delhi, India2 yrs 9 mos experience

Key Highlights

4+ years in business operations and client engagement.
Expert in project coordination and workflow optimization.
Certified Lean Six Sigma Green Belt.

Stackforce AI infers this person is a Business Operations and Client Engagement Professional with expertise in process improvement and project management.

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Skills

Core Skills

Client RelationsProject ManagementCommunication

Other Skills

Interpersonal RelationshipsTeamworkCreativity SkillsProject CoordinationCreative Problem SolvingAnalytical SkillsUKG ProMicrosoft ExcelCustomer Relationship Management (CRM)ExcdSQLManagementMarketing

About

Business Operations and Client Engagement Professional with 4+ years of experience driving project coordination, workflow optimization, and performance tracking. Skilled in managing cross-functional teams, creating SOPs and SLAs, and reducing turnaround times through structured process improvements. Proven success in supporting global operations, especially in regulated environments like GSK.

Experience

Wns global service privatelimited

Senior Associate

Jun 2023 – Jul 2025 · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

Interpersonal RelationshipsTeamworkClient RelationsProject Management

Webhelp

Customer Relationship Management Specialist

Aug 2022 – May 2023 · 9 mos · India · On-site

Responding to inquiries from clients via email, chat, or phone calls in a timely and professional manner.
Providing accurate information about products, services, or website features.
Resolving complaints and issues by collaborating with internal teams when necessary.

Creativity SkillsCommunicationClient Relations

Dabur india limited

Live project

Oct 2019 – Oct 2019 · 0 mo · India

Have done a live project with DABUR for one week. Got the appreciation for having maximum sale of my outlet, and maintaining good relations with customers.