Jan 2025 – Nov 2025 · 10 mos · Mumbai, Maharashtra, India · Hybrid

• Client Relationship: Grew overall account revenue by 28% YoY through continuous engagement and successful upselling of additional APM modules.
• Project Delivery and retention: -
• Achieved and maintained 95% client retention rate over the fiscal year 2025-2026 minimizing customer churn by implementing proactive support.
• Improved customer satisfaction (CSAT) scores from 4.1 to 4.7/5, leading to multiple account expansions and referrals.
• Reduced mean time to resolution (MTTR) for client issues by 36%, enhancing customer perception of support responsiveness.
• Maintained 99.98% application uptime for managed enterprise accounts, earning top-tier satisfaction feedback from stakeholders.
• Sales Pipeline: Increased user adoption rates by 42% by driving onboarding initiatives and tailored client training.

Jul 2024 – Dec 2024 · 5 mos · Mumbai, Maharashtra, India · Hybrid

• New Business Acquisition : Identify, engage, and secure new client logos, playing a pivotal role in expanding company's customer base through targeted sales and marketing strategies.
• Sales Pipeline Management : Build, nurture, and convert opportunities across the sales cycle to support revenue targets and drive business growth during the project tenure
• Client Relationship Management : Develop and sustain strong relationship with clients; ensure high levels of customer satisfaction and retention through proactive oversight and regular communication.
• Project Delivery & Coordination : Collaborate closely with technical teams to ensure timely and quality delivery of integrated solutions, acting as the bridge between client requirements and internal execution

Feb 2022 – Mar 2024 · 2 yrs 1 mo · India · On-site

• Role and Responsibility
• Sales leader for managing large customers.
• Hunt for new logos with short term and long term sales plan for business growth.
• Manage contract negotiation and administration, liaising with internal and external stakeholders to finalize terms with OEM's and Business
• Manage CXO relationship and be a trusted partner for addressing customer's business challenges.
• Lead the customer engagement as SPOC for marketing, pre-sales, service transition, post-sales support and billing.
• Technology/Solution:
• Enterprise telecommunication services/ICT/Networking, Internet, Cloud services (Saas, IaaS), Unified communications and collaboration (UCC),
• Cybersecurity, Data Centre Services, System integration and IT services.
• Skills: Leadership • Business Alliance Development • New Business Development • Sales Management • CXO level engagement • Partner Management • Enterprise Technology Sales

Feb 2018 – Jan 2022 · 3 yrs 11 mos · Mumbai Area, India · Hybrid

• Role and Responsibility
• Diverse technology areas including technology consulting, Enterprise business solutions, business Intelligence services and maintenance services middleware services, database management and infrastructure management services.•
• Responsible working on accounts in terms of identifying & evaluating new business opportunities.
• Identify key buying influencers within these prospect to determine budget and timeline.
• Interacting with the C level executives like CIO, CFO and CEO, understanding their SLA, business processes and business challenges.
• Define Target, plan business process and ensure Bottom-line is achieved.
• Helped Rebuild business partnership with inactive customer.

Jan 2012 – Nov 2017 · 5 yrs 10 mos · Mumbai · On-site

• Role and Responsibility
• Mainly responsible for adding New Logos (Hunting)
• Co-ordination of all B2B development work and Account Management : capture the ICT and buying process.
• Formulating joint Go-to-Market strategies
• Solution management based on the opportunity and need base.
• Project management and Revenue collections
• Billing Target of 100% with FTB of 88% Acting as a key point of liaison with all the stakeholders internally and externally -Driving hand-on projects to completion while staying tune with Delivery Timeline
• Ensuring the Partner Echo system for market penetration.
• Expanding in midscale retail chains
• Maintained responsibility of sales, contracts, negotiations and reporting for account worth over 50crores

Jan 2009 – Dec 2011 · 2 yrs 11 mos · Hybrid

• Mainly responsible for establishing new business
• Amending and rebuilding business partnership with inactive customers
• Account Management : capture the ICT and buying process.
• Solution management based on the opportunity and need base
• Project management and Revenue collections
• Acting as a key point of liaison with all the key stakeholders internally and externally
• Driving hand-on projects to completion while staying tune with budget and schedule
• Ensuring the Partner Echo system for market penetration. Expanding in midscale retail chains.
• Formulating joint Go-to-Market strategies

Feb 2007 – Dec 2008 · 1 yr 10 mos · On-site

• A learning experience in IT field after having associated with Airlines Industry for more than a decade.
• This enabled me to achieve Best performance award for AMJ 2008