Mar 2022 – Apr 2023 · 1 yr 1 mo

• As the Director of Sales Development, I am responsible for the management of overall inbound business development and outbound prospecting pipeline building strategy and execution by leading the other Managers of Sales Development.

Jul 2018 – Apr 2025 · 6 yrs 9 mos · Provo Utah

• Provo, Utah Area
• Responsible for the development and implementation of new sales and customer success strategy. Designed and implemented new processes and procedures. Managed and trained sales and customer service teams to ensure individual and team success. Demonstrated sales leadership through consistent oversight and training while managing revenue and profitability goals. Develop new business opportunities across a variety of market segments. Strategically designed and implemented phone-based services and consulting opportunities for new and existing clients. Identified opportunities for our clients to engage with their customers to create repeat business, greater retention, and higher customer lifetime value. Additionally, collaborated in brand building strategies and identified potential new market segment opportunities. Increased revenue through new account acquisition, development and key account management.

Jun 2017 – Jun 2018 · 1 yr

• GovSpend, Deerfield Beach, FL 2017-18
• SALES/PRODUCT CONSULTANT
• Consulted with the VP of Sales and Product services through a successful launch of new products to compliment current offerings. Coaching and training all of the Inside sales team (new sales, customer success, and renewals) Identified individual and team KPIs to implement structured reporting. Managed optimization of Salesforce.com, implementation of InsideSales.com tools, and launching of customer success department.
• Partner with executive management team to assess and improve current business processes
• Establish methods for testing business applications and create templates for reports used to monitor application effectiveness
• Monitor the communication between various departments to make sure that the customer service team is getting the information it needs to improve customer satisfaction
• Work closely with key customers to keep them updated on process changes designed to improve service
• Submit regular reports to management team about company health and new initiatives in progress

Aug 2016 – May 2017 · 9 mos · American Fork, Utah

• Managed 30-person team and $10M budget for SaaS company providing procurement and bid notification solutions for government contractors. Identified individual and team KPIs to implement structured reporting. Managed optimization of Salesforce.com and implementation of InsideSales.com tools.
• Achieved record-breaking revenue growth leading to significantly higher company valuation and successful acquisition.
• Added over 12K new customers in 3 years, generating 31% revenue growth, while maintaining focus on exit strategy and developing sales department around that objective
• Cut turnover of sales staff by 83% by overhauling compensation plan and leading organizational shift from culture of fear to culture of opportunity and accountability.
• Increased lead-to-sale conversion rate 48% by gathering and analyzing data to identify prime leads and drive strategic focus.
• Identified key business drivers and developed sophisticated formula to accurately forecast sales.

Sep 2011 – Aug 2016 · 4 yrs 11 mos