Mar 2023 – Jan 2025 · 1 yr 10 mos · India · Hybrid

• Supervise and Control all strategic and business aspects of the Recruitment Outsourcing Division within QX Global. Develop high-quality business strategies and plans ensuring their alignment with short-term and long-term objectives of Pan India & Globally. Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business and increase profits

May 2021 – Mar 2023 · 1 yr 10 mos

• Manage COE to support RPO and BPS across APAC
• Responsible for P&L for RPO Operations in India
• Evaluate new tools and technology for effective delivery and increasing efficiency
• Work closely with clients and team to achieve all SLA's and KPI's
• Support Global Sourcing team for expansion

Mar 2020 – Jul 2021 · 1 yr 4 mos

• Manage the sourcing hub in Bangalore and KL to support all programs across APAC.
• Identify technology needs for Sourcing, Candidate Engagement, Interview and work with Global technology team.
• Market intel and mapping for different industry and sectors for different parts of the globe.
• Work with Global Solutions and Design team on identifying the market and create competency if needed.

Jan 2019 – Feb 2020 · 1 yr 1 mo

• Manage the Sourcing for all programs across APAC regions.
• Manage Suppliers and drive recruitment through skill based competency.
• Support all existing clients and Global Sales team through talent mapping and market Intel.
• Build strong pipeline for Complex linguistic, Infrastructure, CyberSecurity, GBS and Pharma Industry

Mar 2017 – Dec 2018 · 1 yr 9 mos

• Manage sourcing for all clients across APAC.
• Support Global Sales from initial identification of talent need till 1st phase of going live.

Jun 2016 – Mar 2017 · 9 mos · Bengaluru, Karnataka, India

• Manage hiring for Outsourced Services, Education, Media, Telecom, Real Estate, Retail and E-commerce clients.
• Manpower Planning
• Prepare Solution for the hiring needs.
• Manage cost and P&L.
• Client and Candidate Management
• RPO SLA's to be maintained and tracked accordingly.
• Manage varied teams and locations.

Apr 2014 – May 2016 · 2 yrs 1 mo

• Manage the IT/ITES Division.

Oct 2011 – Mar 2014 · 2 yrs 5 mos

• Manpower planning:
• Salary Positioning and CTC negotiations
• Managing various recruitment trackers & MIS.
• Regular meetings/checks with head-hunters empanelled to ensure timely closures
• Client Management

Jul 2010 – Sep 2011 · 1 yr 2 mos

•  Responsible for smooth operations for a team .
•  Client Management
•  Managing all requirements for ITES vertical at a PAN India level for all the clients.
• Contingent hiring, On-site consulting, Assessments, Organizational consulting, HR outsourcing and contract recruitment.

Oct 2009 – Jul 2010 · 9 mos · Bangalore

•  Responsible for the Full Life Cycle of Recruitment (Screening resumes, interviewing, evaluating the interviewees, selecting, salary negotiation and closing of candidates.)
•  Responsible for all Leadership hiring and Front line hiring for Delhi/NCR region.
•  Lead the leadership hiring team to ensure timely closure of requisitions for the Delhi/NCR region in meeting or beating the agreed CTQ’s (Cost, Time & Quality) SLAs with the business.
•  Adhere and be compliant with IGS Recruitment Guidelines and SOP.
•  Strategizing & Planning the recruitment model to meet the hiring targets optimally and cost effectively.
•  Process Improvement towards optimizing number & quality of hires.
•  Sourcing people for Current and Future requirements, constantly building an effective pipeline for various Line’s of business.
•  Responsible for Quality Standard Compliances.
•  CBI Certified and working towards PCMM certification.
•  Vendor Management

May 2006 – Oct 2009 · 3 yrs 5 mos · Bangalore

•  Handling 3 teams of 17 associates involved in database management, sourcing, client interaction and profile understanding.
•  Ensure that team members meet their monthly, quarterly and annual committed nos.
•  Planning, organising & co-ordinating with team members during walk-in interviews for our clients.
•  Generating a consistent scorecard for my team members and performing rigorous assessment during orientation.
•  Quality initiatives – Ensuring team’s compliance with quality parameters, coordinating periodic audits, analysis & review of customer satisfaction/complaints. Strong affinity for systems & processes (refining /creating & implementing).
•  HR Operations – Overseeing team joining/offered/offer drops/reversals and managing comprehensive MIS