Mar 2017 – Feb 2018 · 11 mos · Mumbai, Maharashtra, India · On-site

• Select Accomplisments-
• Successfully conducted many training programs end to end for Bank Leaders with excellent feedback and
• efficiency
• Consistently working on improving the program quality and process
• Vendor,Logistics, Infrastructure, Alumni Management was handled by me
• Brought about improvements in Program Management Lifecycle with appropriate process interventions
• Also executing the program management as SOP standard and measuring the effectiveness at each step
• Driven brand recognition through social media promotions
• Successfully worked on the company’s internship program & mentored and coached incoming interns
• Conceptualised and executed public workshops( paid nominations) to generate profit
• Conducts monthly Transformation Women Leadership Program for Women Leaders in banks
• with a clear focus on Self Leadership, Personal Branding, Productivity, Strategic Agility, and Holistic
• Wellness

Mar 2012 – Present · 14 yrs 1 mo · Pune, Maharashtra, India · Hybrid

• Empowered top-level executives to enhance leadership communication, driving team alignment and engagement.
• Collaborated with CXOs to tackle complex communication challenges, strengthening stakeholder relationships.
• Delivered confidence-boosting strategies for high-stakes scenarios, resulting in a 20% increase in profitability.
• Mentored many CXOs and CEOs, enhancing their ability to convey vision with clarity and influence.

Nov 2004 – Nov 2008 · 4 yrs · Gurgaon

•  In my tenure of four years, I earned two promotions by consistently attaining the highest performance metrics within my role.
•  My expertise lies in effectively engaging with global stakeholders and adeptly managing crucial conversations.
•  I played a pivotal role in upholding quality standards and facilitating knowledge transfer for the Contact Centre dedicated to serving American Express customers in Canada.
•  Notably, I was part of the Asia Servicing team that seamlessly transitioned an entire project to another site in India, collaborating closely with our teams in the UK, Canada, Australia, and Mumbai. This accomplishment reflects my commitment to operational excellence and cross-functional collaboration.
• My job profile included providing Quality Support to Canadian and Australian markets serviced out of Asia Servicing. It started with handling Corporate Card Members of American Express with high-quality service.
•  Call monitoring for Amex Customer Service International Service Team for our vendor partners -Canada and Australia.
•  Identifying dissatisfiers on Defect elimination sessions and driving appropriate Training Interventions
•  Designing and releasing CSAT (Customer Satisfaction) communications to improve awareness and performance & to address concerns observed during monitoring.
•  Measuring performance internally every month at site/team/individual level across call types on
•  Internal Metrics, Compliance & Overall Satisfaction.