Manu Sharma

Business Development Executive

New Zealand12 yrs 9 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Over a decade of experience in business development.
  • Expert in building lasting client relationships.
  • Proven track record in leading multicultural teams.
Stackforce AI infers this person is a Business Development Leader with expertise in IT outsourcing and customer engagement.

Contact

Skills

Core Skills

Customer EngagementSales And EnrollmentBusiness StrategyStrategic PlanningSocial Media MarketingProblem SolvingBusiness DevelopmentSales Management

Other Skills

Team CoordinationConflict ResolutionOperational SupportLoyalty Program ManagementTeam LeadershipBusiness Process ImprovementPartner Relationship ManagementClient Relationship ManagementTraining & DevelopmentCustomer-Focused ServiceIT SalesMarketingInternational Business DevelopmentSalesRelationship Building

About

For over a decade, my career has been centered around one core belief: people are the foundation of success. Whether it’s working closely with clients to understand their unique challenges or guiding fresh talent to find their path, I’ve always placed human connection at the heart of everything I do. My approach is rooted in adaptability having worked across various cultures and regions, I’ve learned to tailor my strategies to meet the diverse needs of both teams and clients. As a business development expert, I’ve had the privilege of leading teams, identifying growth opportunities, and crafting strategic solutions that align with business goals. From managing complex negotiations to conducting market research, I’ve worn multiple hats to ensure optimal business outcomes. What truly drives me is my commitment to building lasting relationships both with clients and within my teams. I focus not just on hitting sales targets but on ensuring that every interaction leaves a lasting, positive impact. Customer service plays a pivotal role in my work. I prioritize understanding client needs, providing tailored solutions, and maintaining long-term partnerships. My multicultural experience, spanning regions such as the Middle East, North Africa, India, and Russia, has equipped me to work effectively in diverse settings, and I’ve thrived in adapting to various business environments. Leadership, for me, goes beyond strategy it’s about creating an environment where people can thrive. I believe in empowering others, particularly freshers stepping into the industry for the first time. Helping them navigate the complexities of the sales world and watching them grow into confident professionals is one of the most rewarding aspects of my career. At the end of the day, my focus remains the same: to lead with purpose, build meaningful connections, and create solutions that drive sustainable business growth. If you’re seeking a partner who not only understands the market but also believes in the power of people to drive success, I’d love to connect and explore how we can work together.

Experience

Skycity entertainment group

Customer Engagement and Loyalty

Oct 2024Present · 1 yr 5 mos · Auckland, New Zealand

  • At SkyCity Auckland, my role focuses on customer engagement and loyalty management, building strong relationships with both local and international customers. I am responsible for enrolling new members into the loyalty programme, promoting rewards and membership benefits, and ensuring a high standard of customer experience that supports long-term engagement with the brand.
  • I also manage and coordinate team activities during operational shifts, supporting team members to maintain consistent service standards and smooth daily operations. This includes addressing customer queries, resolving service issues, and ensuring that guests receive professional and efficient service throughout their interactions.
  • A key part of my responsibilities involves compliance and risk management, including supporting financial crime prevention procedures and overseeing Know Your Customer (KYC) requirements. These responsibilities ensure that customer onboarding and membership activities align with regulatory obligations and internal compliance frameworks.
  • The role integrates customer engagement, loyalty programme operations, team management, and compliance responsibilities, while providing continuous exposure to a diverse and international customer base. This experience strengthens my ability to understand different customer behaviours, manage multicultural interactions, and deliver high-quality service.
Customer EngagementSales and EnrollmentTeam CoordinationConflict ResolutionOperational SupportLoyalty Program Management

Haparz

Head of Business Strategy & Growth

Jul 2024Present · 1 yr 8 mos · Bengaluru · Remote

  • At Haparz, I lead the company’s growth in IT developer outsourcing, building all internal teams from the ground up and equipping them with AI tools and processes to improve efficiency, collaboration, and service delivery. I develop and implement growth strategies, working closely with partners to identify opportunities and strengthen relationships.
  • By aligning strategic objectives with practical execution, I help Haparz scale services, optimize workflows, and enhance client satisfaction. My focus is on turning high-level plans into measurable results that reinforce the company’s reputation as a reliable provider of IT outsourcing and developer solutions.
  • This role allows me to combine team development, technology enablement, and business strategy to drive sustainable growth and ensure Haparz continues delivering high-quality services to its clients.
Business StrategyStrategic PlanningTeam LeadershipBusiness Process ImprovementPartner Relationship ManagementClient Relationship Management+1

Harini advertising

Business Development Manager

Sep 2023Jun 2024 · 9 mos · New Delhi, India

  • At Harini Advertising, I embraced the challenge of building strategic partnerships that not only expanded our reach but also enhanced our service offerings. By working closely with industry leaders, advertising networks, and tech innovators, I helped position the company at the forefront of digital and social media marketing.
  • My role was focused on fostering relationships that delivered mutual success, as I consistently sought out opportunities to integrate cutting-edge technologies into our advertising solutions. Through these collaborations, I contributed to shaping marketing strategies that resonated with clients, ensuring that we remained agile and responsive to evolving industry trends.
  • This journey has been a testament to the power of partnerships and innovation. By driving meaningful collaborations, I’ve played an integral role in the company’s growth, ensuring that each client engagement leads to impactful results.
Social Media MarketingCustomer-Focused ServiceCustomer EngagementIT SalesMarketingInternational Business Development+1

Vapereon

General Manager

Aug 2022Aug 2023 · 1 yr · Moscow, Russia · Hybrid

  • At Vapereon Russia, I had the privilege of leading the establishment of a new electronic cigarette company from its inception. I played a key role in crafting our business strategy, which included everything from market entry planning and financial forecasting to structuring the organization for growth.
  • A core aspect of my work involved overseeing all store operations, logistics, payments, and warehousing functions. I ensured that these critical areas were seamlessly integrated into our business model, which was essential for maintaining operational efficiency and supporting our growth objectives.
  • I also spearheaded branding and marketing initiatives that introduced our company to the Russian market and positioned us as a formidable player in the industry. This included targeted promotional campaigns, strategic partnerships, and participation in major industry events, which significantly boosted our visibility.
  • Building and leading a talented team was another rewarding aspect of my role. I focused on their development, ensuring they were equipped to contribute meaningfully to our growth. Watching the team evolve and drive key initiatives was an incredibly fulfilling experience.
  • The challenge of launching Vapereon in a competitive market was both demanding and exhilarating. Through strategic execution and a strong focus on operational excellence and team empowerment, we successfully captured significant market share and built a brand presence that continues to grow.
Problem SolvingCustomer-Focused ServiceRelationship BuildingLead GenerationCustomer EngagementLogistics Management+16

Firenor engineering fzc

Sales Manager

Jan 2020Jul 2022 · 2 yrs 6 mos · United Arab Emirates

  • As Sales Manager at Firenor (previously known as Consilium), I spearheaded sales and margin growth initiatives across the Middle East and North Africa, with a strategic focus on the Oil & Gas and Energy sectors. Reporting directly to the Sales Director for MENA, I played a crucial role in driving revenue and expanding market share in these high-stakes environments.
  • In this role, I led transformative initiatives, including the enhancement of our CRM system and the development of sophisticated forecasting and margin expansion strategies. By setting and rigorously tracking business development KPIs, I ensured that our goals were not only met but exceeded.
  • I specialized in delivering cutting-edge solutions in Life Safety and Electrical & Instrumentation and Control Systems for both energy and industrial applications. My work involved crafting tailored solutions for a wide range of projects, from onshore and offshore operations to renewables in both Greenfield and Brownfield settings. Engaging with Operators, EPCs, and end-users, I positioned Firenor as a leading provider of comprehensive, engineered solutions.
  • My tenure was defined by a commitment to exceeding revenue targets and expanding our market footprint. Through strategic planning, operational excellence, and a deep understanding of industry needs, I significantly contributed to our growth and solidified our presence in the Oil and Energy sectors across the Middle East and North Africa.
Business DevelopmentClient DevelopmentRelationship BuildingLead GenerationCustomer EngagementTeam Leadership+16

Altech infrastructure pvt.ltd.

Business Development Manager

Nov 2018Jan 2020 · 1 yr 2 mos · New Delhi Area, India

  • At Altech Infrastructure Pvt. Ltd., I was at the forefront of driving business expansion and securing new opportunities in the fabrication sector. Leading a dedicated team, I played a pivotal role in identifying and capitalizing on high-value projects, positioning the company as a key player in the market.
  • My role involved developing and executing a strategic business plan that not only expanded our customer base but also enhanced our competitive edge. I was instrumental in crafting compelling proposals and negotiating contracts, ensuring that our solutions met the unique needs of each client and delivered exceptional value.
  • I focused on fostering strong, long-lasting relationships with clients, leveraging deep industry insights to guide our approach and refine our offerings. My efforts in market analysis and client engagement contributed to a substantial increase in our project pipeline and reinforced our reputation for excellence in the fabrication of pressure vessels and deaerators.
  • Overall, my tenure at Altech was marked by a relentless pursuit of growth and excellence. By combining strategic vision with hands-on leadership, I successfully drove business development initiatives that positioned Altech for sustained success and solidified its standing in a competitive industry.
Relationship BuildingLead GenerationCustomer EngagementRelationship DevelopmentTeamworkBusiness Planning+3

Consilium middle east

Sales Engineer

May 2015Jul 2018 · 3 yrs 2 mos · United Arab Emirates

  • At Consilium Middle East, played a key role in expanding business operations and market presence across the MENA region. Reporting to the Business Development Director, responsibilities included initiating and scaling operations in Oman, Jordan, Bahrain, and Morocco.
  • In Oman and Jordan, successfully established the company's presence by securing business opportunities, managing local talent, and navigating legal and regulatory challenges. Oversaw project execution to ensure alignment with operational goals.
  • Secured significant projects in Bahrain and Morocco, driving business development and expanding market presence. Managed key PSU clients in India for electrical & instrumentation projects, focusing on strengthening relationships and implementing strategies to enhance market position.
  • Specialized in delivering solutions in Life Safety and Electrical & Instrumentation and Control Systems, engaging with operators, EPCs, and end-users to position Consilium as a trusted provider in the Oil & Gas and Energy sectors.
Relationship BuildingLead GenerationCustomer EngagementFire ProtectionTeamworkBusiness-to-Business (B2B)+2

Sureland fire & security pvt ltd

2 roles

Assistant Manager Business Development

Apr 2014Apr 2015 · 1 yr · New Delhi, India

  • Started my career as a Business Development Executive at Sureland Fire & Security Pvt. Ltd., advancing to the role of Assistant Manager Sales.
  • Involved in a variety of business development activities, including cold-calling, client presentations, and securing new contracts. Focused on identifying and pursuing business opportunities, leading to significant revenue growth and successful project acquisitions.
  • Oversaw bidding and pre-qualification processes for PSU and private companies, crafting competitive and persuasive proposals. Developed and nurtured strong customer relationships by understanding their unique needs and providing customized solutions.
  • Specialized in Life Safety and Fire Protection Systems, leveraging insights gained from industry experts to enhance my expertise. Collaborated closely with the sales and bidding team to improve proposal quality and client engagement. Contributed to successful project execution and built long-term client partnerships through effective communication and strategic planning.
Cold CallingLead GenerationCustomer EngagementFire ProtectionTeamworkBusiness-to-Business (B2B)+2

Business Development Executive

Mar 2013Mar 2014 · 1 yr · New Delhi, India

Unicel corporation

Business Development/Marketing

Apr 2012Oct 2012 · 6 mos

  • Identification of new projects; Bidding Process; Outsourcing; Supply Chain & Project Coordination.
Cold CallingLead GenerationCommunication

Pepsico - pepsi beverages company

Project Intern

Jun 2011Jun 2011 · 0 mo

Education

academyEX

Research Master of Technological Futures — Future of Business Development

Jul 2024Jan 2026

Cornell University

Advanced Global Management System

Jan 2011Present

Indian Institute of Planning and Management

Master of Business Administration (MBA)

Jan 2011Jan 2013

RKSD Sr. Sec. Public School, Kaithal, Haryana

Stackforce found 100+ more professionals with Customer Engagement & Sales And Enrollment

Explore similar profiles based on matching skills and experience