Oct 2021 – Oct 2023 · 2 yrs

• Led the Commercial Sales organization for the North America West region at Freshworks, driving revenue growth through strategic pipeline development and team leadership.
• Built and led a high-performing team of Account Executives, providing coaching, mentorship, and performance management. Drove success across both inbound and outbound sales motions while consistently achieving revenue targets. Partnered cross-functionally with marketing, revenue operations, product, and customer success to ensure seamless execution and strong customer outcomes. Achieved 110% of quarterly sales target in Q1 2023, marking a strong start for the newly formed commercial team.

Apr 2021 – Oct 2021 · 6 mos

• Account Manager Lead & Inside Sales Leader at Freshworks.
• Built and led a team of Account Managers focused on expansion revenue through cross-sell and upsell initiatives within the customer base. Provided coaching and mentorship while continuing to refine and apply advanced sales methodologies. Partnered closely with Customer Success teams to ensure proactive issue resolution and strong customer experience.
• Achieved 85% of target in the first year as Account Manager Lead while scaling the inside sales motion for Freshservice (ITSM platform). Successfully ramped and enabled Account Executives to achieve 100% of team targets during a challenging market environment.

Apr 2019 – Apr 2021 · 2 yrs

• Scaled business across California, Illinois, and Washington by 20%, driving strong regional revenue growth.
• Maintained the lowest churn rate in the team, ensuring high customer retention and long-term account value. Closed the highest number of Freshservice deals in the region and was recognized as a Consistent Revenue Contributor (H1 2020) and Outstanding Sales Performer (Q3 2020).
• Led onboarding and enablement for new team members, accelerating ramp-up through deep product knowledge and sales execution support. Collaborated with Solution Engineering teams to identify customer needs and drive product improvements.

Jan 2017 – Apr 2019 · 2 yrs 3 mos

• Played a key role in expanding Freshservice (ITSM platform) across the North America West region, consistently achieving revenue targets and driving strong product adoption, contributing to sustained regional growth and customer expansion. Awarded President’s Club in 2018 in recognition of top sales performance.

Feb 2016 – Jan 2017 · 11 mos

• Managed end-to-end lead generation, from prospecting to conversion and closure, consistently exceeding an individual target of 3 Lakhs per month. Led a team of 5, ensuring the achievement of collective targets. Drove sales through strategic cold calling, while developing and executing tactical sales initiatives to meet key objectives and drive business growth