Jul 2025 – Present · 8 mos · Hyderabad, Telangana, India · On-site

• As Chief Growth and Revenue Officer my job is to find and enable new areas of revenue and growth from non-core business areas like third party product distribution, financial products awareness creation, National Pension Scheme (NPS) services through network effect of Samunnati’s FPO Network.

Jun 2025 – Oct 2025 · 4 mos · Hyderabad, Telangana, India · On-site

• Happy to announce that I have transitioned from Chief Business Officer to Chief Human Resources Officer role in Samunnati

Nov 2022 – Jul 2024 · 1 yr 8 mos · Chennai, Tamil Nadu, India

• At Samunnati, I strive to make markets work for small holder farmers through strategy, innovation, establish non-linear business growth channels of crowd and community sourced rural franchisee network of Agri Entrepreneurs (AE), Village Level Entrepreneurs (VLE), farmer financing, agri value chain financing through anchor institutions like agri startups, Business Correspondents (BC), online debt market place channels.

Jul 2021 – Nov 2022 · 1 yr 4 mos · Toronto Canada

• Working for Infosys Finacle Digital and Core Banking Solutions, my primary responsibilities include prospecting banking clients seeking transformational solutions in digital and core banking, payment, on-boarding solutions, Demo solutions in response to RFI and RFP, requirement gathering, structure solutions. Globally, Infosys Finacle powers more than 100 banks, 1.3 billion consumers. Infosys Finacle Digital and Core Banking products and solutions are experienced by 1 in every 6 adult banking population globally.

Oct 2019 – Oct 2021 · 2 yrs

• Key member of ICICI Bank Canada’s product innovation group managing large impact innovations in payments, deposits, lending products. Member representative in Canada’s payments modernization governance committees in Canadian Payments Industry. Accountable at two levels. At industry level, accountable for socializing with industry, particiiate in industry design, implementation of payments modernization. At ICICI Bank Canada, implement industry driven payments modernization initiatives into products, automation in a project mode. Job profile demands mobilizing stakeholders support, securing budgets, decision support in lean vs long approach, in-house vs outsourced technology approach, consult, advise, implement project delivery milestones. Responsible for overall project management life cycle of conduct requirement gathering, gap analysis, vendor selection, build, testing, signoff and go live of RTGS, Real Time Rail (RTR) in ISO 20022 standards environment.

Feb 2007 – Oct 2019 · 12 yrs 8 mos

• Assistant Vice President & Head - Operations Correspondent Banking, Secondary market deposit tsking business - is a key role in the organization. I oversee entire operations of the bank including retail, corporate, commercial, trade finance and online banking. The role requires oversight on in-house and service providers handling operations onshore and offshore. The key performance parameters include - service quality and turnaround timelines, operational risk management, technology procurement and automation of processes, support in launching new products, recruitment and training of employees into operations department, monitoring of SLA performance of material outsourcing service providers, and actively participating in various corporate governance committees.

May 2004 – Feb 2007 · 2 yrs 9 mos

• This is a strategic support function in driving customer service, product and process training for employee groups at a business vertical. The customer service role includes defining service quality and turnaround time standards, designing and implementing processes, procedures, systems for driving excellence in customer service, measuring and improving through lead and lag indicators, implementing rewards and recognitions in customer service area.
• The training role includes forecasting training demand in mandays for all products, processes, functions and verticals, designing and delivering branded induction and role and function specific training programs through a team of subject matter experts, optimizing training supplies like material, collateral, physical and virtual training infrastructure, maintaining pool of certified trainers

Jan 1995 – Jan 2006 · 11 yrs

• 1995-1999: Worked as a Branch Operations Manager in ICICI Bank Limited, Kochi, Kerala and Kolkata, West Bengal. In this role, I have managed a bank branch front office directly supervising 10-15 frontline employees performing the roles of tellers, customer service officers, personal bankers, customer service supervisors.
• 1999-2002: Promoted and worked as a Branch Manager responsible for sales, service and operations of a small sized branch with less than 10 employees. Later, promoted to head a big size branch with 30-35 employees.
• 2002-2004: Promoted as a Regional Manger Branch Banking, overseeing a cluster of 10 branches, directly supervising 10 branch managers, and indirectly supervising 250 employees in the front office sales, service and operations functions.

Jan 1990 – Jan 1995 · 5 yrs · Cochin Area, India

• Joined State Bank of Travancore as a Probationary Officer, worked in rural, agri, semi urban and metro brarnches for 2 years as a probationary trainee manager. Was thoroughly trained in branch processes, operations and customer service under well experienced branch managers.
• Was posted as Assistant Manager in the Personal Banking Division of a mega branch supervising front office clerks, tellers and supervisors servicing retail clients. Later, transferred to Commercial & Institutional Banking Division as Front Office Manager, supervising frontline teams serving business, commercial and corporate clients. Have thoroughly gained experience in International Trade Finance, Corporate Banking Operations and client management.