Brendan Devine

Business Development Executive

Bento Gonçalves, Rio Grande do Sul, Brazil11 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AI-powered customer support solutions.
Proven track record in driving customer satisfaction.
Strong background in strategic partnerships and sales.

Stackforce AI infers this person is a SaaS and CX expert with a strong focus on AI-driven solutions.

Contact

Skills

Core Skills

Cx & Saas Partnership StrategyStrategic Problem SolvingDriving New BusinessCustomer Support Transformation

Other Skills

Problem SolvingCommunicationNegotiationRelationship BuildingClient LiaisonCustomer EngagementBusiness AnalysisData AnalysisInterpersonal SkillsSalesSales EnablementAccount ManagementBusiness-to-Business (B2B)Cold CallingSales Processes

About

I help Support, CX, and Operations teams solve problems faster using AI-powered video support, PDF/OCR data extraction, and smart Zendesk + Salesforce integrations. My focus is simple: → Reduce resolution time → Increase customer satisfaction → Give teams the visual context they need to fix issues on the first try I’ve supported 200+ organisations across E-commerce, Retail, Logistics, Fintech, Insurance, SaaS, and BPO. I work hands-on with leaders to optimise their entire support workflow; from ticket intake, to visual troubleshooting, to automated data capture. Core Areas of Expertise: • AI Video-Guided Support • Visual Troubleshooting & Remote Diagnostics • OCR / PDF Data Extraction (Invoices, SOs, Receipts, NFs) • Zendesk AI Integrations (deep native integration) • Salesforce Integrations (Salesforce → SnapCall use cases) • CX Automation Strategy • Support Efficiency & CS Tech Stack Optimisation If your team wants to reduce back-and-forth, eliminate manual steps, or improve customer experience using AI + video, I’m always happy to chat. 📩 Book a quick call: https://calendly.com/snapcall-demo-with-brendan/snapcall 🌎 Based in Brazil | Working with teams worldwide

Experience

Snapcall

2 roles

Strategic Partnerships Development Manager

Promoted

Dec 2023 – Present · 2 yrs 3 mos

As Strategic Partnerships Manager at SnapCall, I lead partnership development efforts across LATAM and the US, helping CX-driven companies modernize their customer support with AI and real-time video — all seamlessly integrated inside Zendesk.
I collaborate with CX leaders, solution providers, and go-to-market teams to create value-based partnerships that drive growth, efficiency, and better customer outcomes. With a background in Sales and Business Development, I bring a commercial mindset to partnerships — identifying revenue opportunities, aligning objectives, and building scalable, long-term relationships.
Whether it's tech integrations, co-selling motions, or regional expansion, I specialize in turning strategic ideas into measurable results across diverse markets.
Core strengths:
🌎 US & LATAM Market Expansion
🤝 CX & SaaS Partnership Strategy
📈 Co-selling & Revenue Growth
🔗 Tech Ecosystem Enablement
🧠 Strategic Problem Solving

Problem SolvingCommunicationNegotiationRelationship BuildingClient LiaisonCX & SaaS Partnership Strategy+1

Business Development Account Executive

Sep 2023 – Dec 2023 · 3 mos

In this role, I was responsible for driving new business across the US and LATAM markets, working closely with customer support leaders to showcase how SnapCall’s video and AI tools could transform their Zendesk experience.
I led the full sales cycle — from prospecting and consultative discovery to demo delivery, technical alignment, and closing. I developed a deep understanding of CX pain points, especially in support operations, which laid the groundwork for my transition into strategic partnerships.
Key contributions included:
✅ Building pipeline in underserved verticals (retail, fintech, manufacturing)
✅ Collaborating with Zendesk partners and AE teams to co-sell SnapCall
✅ Educating prospects on SnapCall’s async video, live calls, and screen sharing
✅ Surpassing quarterly targets while helping drive product feedback from the field
This experience allowed me to combine commercial growth with customer empathy - ultimately preparing me to take a more strategic role in partnership development.

CommunicationCustomer EngagementNegotiationBusiness AnalysisData AnalysisInterpersonal Skills+3

Lead onion

Sales Development Specialist

Jan 2022 – Sep 2023 · 1 yr 8 mos · Cork Metropolitan Area · Remote

Problem SolvingCommunicationSales EnablementAccount ManagementCustomer EngagementNegotiation+5

Paper airplanes, inc.

English Tutor

Sep 2020 – Aug 2021 · 11 mos · County Cork, Ireland · Remote

I volunteered as a tutor with Paper Airplanes during the Fall 2020, Spring 2021, Summer 2021semesters. As a tutor with Paper Airplanes’ English Program, I first completed an 8-hour pre-service training. Then I volunteered 32 hours for each of the Fall 2020 and the Spring 2021 semesters, and 16 hours for the Summer 2021 semester. This is a total of 80hours, and includes class time as well as time preparing for lessons.
During my time as a Paper Airplanes tutor, it taught me the values and understanding of cultural differences and backgrounds which really humbled me.
I had the sincere pleasure of meeting, speaking with, coaching and mentoring my student who I admired so much for their courage, selflessness and sheer determination in achieving excellence no matter what the situation looked like. They embraced me like a brother who they knew they could rely on.
Always grateful, forever blessed!

Problem SolvingRecognition ProgramsCustomer ExperienceTime ManagementCustomer EngagementRelationship Building+2

Zymplify

Software Sales Consultant

Jan 2020 – Sep 2023 · 3 yrs 8 mos · Cork Metropolitan Area · Remote

Sales EnablementAccount ManagementPerformance MeasurementCustomer ExperienceSales & MarketingSales Management+7

Zevas communications

2 roles

Senior Sales Consultant

Feb 2019 – Jan 2020 · 11 mos · Cork, County Cork, Ireland · On-site

Team Leader / Player Coach
Sports & Social Club Manager
Worked with core team members on a daily basis in development and progression.
Assisted with various approaches in information gathering to gain the most for the client.
Held weekly meetings and identified areas needing improvements with agents.
Generated new techniques around objection handling to equip the team to manage various
situations.
Set the example by hitting and exceeding sales targets.
Held company and business records across multiple campaigns within the organization.

Customer SatisfactionCoachingSalesBusiness-to-Business (B2B)Cold Calling

Senior Sales Negotiator

Apr 2017 – Nov 2017 · 7 mos · Cork Metropolitan Area · On-site

Contacting PayPal Merchants who qualify for specific financial services.
Conveying the Benefits and USP's of the services and positioning PayPal as the better alternative to competing services.
Guiding PayPal Merchants through the PayPal website to view the services and products available to them.
Going through an extensive practical presentation of PayPal services to ensure a complete understanding and clarity on how services work and their benefits to Merchant businesses.
I am also responsible for
Hitting assigned sales targets and metrics as out lined by the client
Adhering to ISO27001 data compliance policies and practices
Actively participating in regular team meetings and training sessions for peer to peer performance reviews
Actively engage with team members, campaign management, and client representatives to continuously improve sales processes and techniques to ensure long term campaign success and client satisfaction.

Problem SolvingAccount ManagementPerformance MeasurementRecognition ProgramsCustomer ExperienceSales & Marketing+18

Solarwinds

Customer Retention Renewal Sales

Nov 2017 – Jul 2018 · 8 mos · Cork Metropolitan Area · Hybrid

Problem SolvingAccount ManagementCustomer RetentionAnalytical SkillsCustomer ExperienceSales & Marketing+10

Appco group ireland

Sales Leader & Coach

Aug 2014 – Aug 2016 · 2 yrs · Cork Metropolitan Area · On-site

Directed sales role, marketed client’s products to domestic customers
Quickly progressed to leadership role and developed leadership qualities through sharing successful sales strategies and networking
Hit targets, achieved and exceeded goals weekly
Structured and planned sectors on a daily basis to maximise coverage
Generated excellent rapport and built relationships with customers
Actively coached and mentored new team members and in turn brought on board new personal recruits
Was awarded Sales Achievement, Sales Excellence, Leadership Achievement, Leadership Excellence and Crew Leadership awards

Problem SolvingDirect SalesLeadership DevelopmentRecognition ProgramsCustomer ExperienceRecruiting+11

M&e insulations uk

Manager of Sales

Aug 2012 – Aug 2013 · 1 yr · Shrewsbury, England, United Kingdom · Hybrid

Managed ownership of the office environment, ensuring staff applied and adhered to office duties. Encouraged and promoted employees by upskilling in training and educating
Liaised with sales teams on a daily basis
Quality checked and prioritised applications of sales leads
Scheduled and reallocated all routes as necessary
Checked and approved all applications prior to submission for payment

Problem SolvingPerformance MeasurementCustomer ExperienceTime ManagementCustomer EngagementCustomer Loyalty+3

Firstsource

2 roles

Dealer Support Group Agent

Jan 2012 – Aug 2012 · 7 mos · Cork Metropolitan Area · On-site

Worked with stores to offer new and existing customers best options and maintain and increase business effectively and efficiently
Handled sales applications placed by stores
Empowered dealers with actionable feedback to ensure customer retention and profitability
Offered service to stores on behalf of customers
Upsold products and services to customers in contract

Problem SolvingRecognition ProgramsCustomer ExperienceTime ManagementCustomer EngagementBusiness-to-Business (B2B)+6

Senior Customer Care Representative

Nov 2011 – Jan 2012 · 2 mos · Cork Metropolitan Area · On-site

Provided customers with product and service information, placed orders, identified and resolved customer issues
Provided superior customer service and used questioning and listening skills to support effective telephone communication
Handled various troubleshooting problems, applied proper telephone etiquette to deal with dissatisfied and angry customers
Suggested products, promotions and process improvements

Problem SolvingCustomer SatisfactionRecognition ProgramsCustomer ExperienceTime ManagementCustomer Engagement+3