Aug 2024 – Jan 2026 · 1 yr 5 mos · Columbus, Ohio Metropolitan Area · On-site

• Client Relations Manager
• Forge Biologics – Columbus, OH
• 2024 – Present
• Forge Biologics is a gene therapy-focused contract development and manufacturing organization (CDMO) on a mission to enable access to life-changing genetic medicines. With integrated end-to-end capabilities spanning research, process development, and GMP manufacturing, Forge partners with biotech and pharmaceutical companies to accelerate the path from concept to clinic. Headquartered in Columbus, Ohio, Forge combines scientific expertise with a patient-first mindset to help advance the future of genetic medicine.
• Key Responsibilities & Achievements:
• Serve as the primary relationship manager for a multi-million dollar portfolio of gene therapy programs across preclinical and clinical phases
• Support successful execution of early-stage process development through complex cGMP manufacturing engagements
• Collaborate cross-functionally with teams in PD, Manufacturing, MS&T, Regulatory, and Project Management to ensure on-time delivery and strategic alignment
• Facilitate executive-level steering committees between Forge and client leadership to align on program vision, risks, and long-term milestones
• Resolve client escalations quickly and diplomatically to preserve timelines and satisfaction
• Develop and implement SOPs for client interaction processes, improving consistency and

Aug 2023 – Aug 2024 · 1 yr · Remote

• Kooth is a digital mental health platform that provides accessible, scalable, and clinically robust mental wellness solutions for young people and communities. With roots in the UK and expanding into the U.S., Kooth partners with school districts, public agencies, and healthcare organizations to improve youth mental health outcomes through a tech-enabled, preventative approach grounded in behavioral science and data.
• Key Responsibilities & Achievements:
• Built and scaled the U.S. customer success and engagement function from the ground up
• Managed a multi-million dollar portfolio of public sector accounts, achieving strong renewal and expansion rates in a fast-growth environment
• Developed and operationalized success metrics, boosting user adoption by 35% in one quarter
• Implemented onboarding and engagement strategies that accelerated time to value and improved outcomes for over 3.5 million users
• Partnered with district and agency leaders to align Kooth’s services

Oct 2022 – Aug 2023 · 10 mos · Remote

• Key Responsibilities & Achievements:
• Developed and implemented comprehensive processes and procedures for the Customer Success team, enabling the seamless execution of a statewide mental health service rollout within 5 months
• Built and led a high-performing Customer Success team to deliver services to over 92,000 students across 20+ districts in Pennsylvania
• Collaborated with educators, administrators, and mental health professionals to align service delivery with the distinct needs of each district and student population
• Oversaw the creation of content and courses supporting students, educators, caregivers, and administrators
• Designed and executed a scalable, outcomes-driven Customer Success strategy aligned with organizational objectives and tailored to diverse regional markets

Dec 2021 – Oct 2022 · 10 mos

• Paper is an educational technology company that partners with K–12 school districts to provide unlimited, 24/7 academic support through a secure, online tutoring platform. By offering on-demand help in multiple subjects, Paper empowers students to succeed academically while supporting teachers and school systems with scalable learning solutions. The company serves millions of students across North America and is committed to equitable access to personalized learning.
• Assisted in creating onboarding playbooks and tools as a founding member of the Onboarding department
• Successfully transitioned pilot contracts to expansion—including the company’s largest single contract to date at $6.3M ARR
• Monitored onboarding health to fast-track time to first value and support long-term success for a portfolio totaling $8.2M+ ARR and 415,000+ licensed users
• Delivered strategic recommendations, rollout plans, and targeted marketing solutions for key and strategic accounts
• Collaborated cross-functionally with Marketing, Sales, Product, Impact, Customer Experience, and Support to deliver a seamless customer experience
• Customized and facilitated training sessions for diverse client audiences, resulting in improved customer enablement and engagement
• Trained new staff on key tools and platforms (Gainsight, Salesforce, Tableau, Monday.com, Notion), and onboarding best practices

Nov 2021 – Jan 2022 · 2 mos · Remote

• Contributed to early-stage strategy and operations at an EdTech startup supporting educators transitioning into tech roles. Focused on community engagement, customer experience, and internal team collaboration.
• Key Responsibilities & Achievements:
• Consulted with EdTech companies to provide insight into the needs of students, teachers, and school districts
• Helped establish the Community and Customer Experience department, building early processes and workflows
• Collaborated asynchronously using Notion (Kanban board) and Volley (daily stand-ups) to manage remote team communication
• Moderated a social media channel providing resume advice for educators entering the tech sector
• Crafted a publication calendar for social media content to drive community engagement

Aug 2013 – Jan 2022 · 8 yrs 5 mos · High Point Elementary

• Served as both a classroom educator and district-level professional development leader focused on driving instructional excellence, increasing equitable access, and expanding the use of educational technology. Contributed to key initiatives in adult learning, DEI, and instructional innovation across the district.
• Key Responsibilities & Achievements:
• Designed and led a district-wide professional development cycle that reduced training costs and consistently achieved 95%+ participant satisfaction
• Contributed to district-wide DEI improvements as a member of the Equity Action Team; co-authored an Equity Audit Rubric used to evaluate and improve DEI KPIs in curriculum and instruction
• Piloted and supported district-wide implementation of Classlink, increasing access to digital learning tools for educators and students
• Mentored resident educators, with a focus on evidence-based instruction and data-informed lesson planning
• Authored and published educational technology guides and how-to videos tailored for diverse user groups (e.g., parents, students, teachers)
• Planned and facilitated professional learning experiences as part of the district’s Professional Development Advisory Committee
• Applied the ADDIE model to improve training quality and ensure effective adult learning practices
• Streamlined instructional delivery to boost student engagement and strengthen collaboration between educators and families

Jan 2010 – Jan 2011 · 1 yr · Columbus, Ohio Metropolitan Area

Dec 2009 – Jan 2017 · 7 yrs 1 mo · Central Ohio

• Founded and operated a personalized tutoring business providing academic support to K–8 students. Managed all aspects of business operations while delivering tailored tutoring services and curriculum development.
• Key Responsibilities & Achievements:
• Developed individualized tutoring curricula based on assessment data to meet diverse student needs
• Created service menus, contracts, and other client-facing materials to support business growth
• Delivered one-on-one tutoring services contributing to measurable student progress and satisfaction
• Managed financial records, billing, and customer relationships, ensuring smooth business operations

Jan 2008 – Jan 2009 · 1 yr · Worthington, Ohio

Jan 2005 – Jan 2007 · 2 yrs · Scottish Corners Elementary

Jan 2001 – Jan 2005 · 4 yrs · Worthington, Oh