Stephen Wise

CEO

Seattle, Washington, United States19 yrs experience
Highly StableAI Enabled

Key Highlights

  • Led Customer Success at GitHub and Chef.
  • Built global operations from the ground up.
  • Focused on sustainable growth and team empowerment.
Stackforce AI infers this person is a SaaS Customer Success Leader with a focus on automation and team efficiency.

Contact

Skills

Core Skills

Customer SuccessDigital StrategyProject Management

Other Skills

AICustomer ExperienceAutomationCross-functional Team LeadershipBusiness Process ImprovementManagementDevOpsCustomer Relationship Management (CRM)Program ManagementStrategyLeadershipProcess ImprovementTeam BuildingRelationship BuildingCustomer Retention

About

I’ve spent my career helping companies take care of their customers, not just with good intentions, but with real systems, smart processes, and teams that know how to deliver value after the deal is done. Along the way, I’ve led Customer Success and post-sales strategy at companies like GitHub and Chef, built global operations from the ground up, and worked with everyone from early-stage startups to enterprise giants. My background blends Customer Success, DevOps, and change management; but at the core, I’ve always been focused on one thing: helping people solve problems without getting lost in the noise. These days, I’m building something new. Something that brings together everything I’ve learned about post-sales, automation, and sustainable growth. I care deeply about how teams scale, how knowledge is shared, and how we make the work feel a little more human, even as tech gets smarter. If any of that resonates, or you just want to swap notes about CS, systems thinking, or the weirdness of building from zero, I’d love to connect.

Experience

19 yrs
Total Experience
2 yrs 11 mos
Average Tenure
2 yrs 2 mos
Current Experience

Monocle

CEO & Founder

Feb 2024Present · 2 yrs 2 mos · Remote

  • Empowering the people who work after the deal closes
  • We builds AI tools for post-sales professionals: the CSMs, onboarding leads, and account managers who carry the customer experience forward.
  • Monocle, is an AI-powered assistant that helps customer-facing teams prep faster, prioritize better, and execute with less friction. It is not a dashboard. It is not a tracker. It is a system designed to work alongside you, surfacing what matters, automating what does not, and helping you scale your impact without burning out.
  • We believe the future of work is not about replacing people. It is about supporting them with systems that actually work the way they do.
  • You. But scaled

Github

2 roles

Director of Digital Customer Outcomes

Apr 2023Mar 2025 · 1 yr 11 mos

Director of Customer Success

Mar 2021Oct 2023 · 2 yrs 7 mos

Cross-functional Team LeadershipBusiness Process ImprovementDigital StrategyManagementDevOpsCustomer Relationship Management (CRM)+10

Nutanix

Senior Manager of Customer Success, Systems Engineering

Nov 2020Mar 2021 · 4 mos

Cross-functional Team LeadershipStrategyCustomer ExperienceProject ManagementRelationship BuildingCustomer Success

Chef software

2 roles

Senior Manager of Customer Success

Promoted

Dec 2018Nov 2020 · 1 yr 11 mos · Greater Seattle Area

Cross-functional Team LeadershipStrategyCustomer ExperienceProject ManagementRelationship BuildingCustomer Success

Customer Success Manager-Global

Feb 2017Dec 2018 · 1 yr 10 mos · Greater Seattle Area

Cross-functional Team LeadershipCustomer ExperienceProject ManagementRelationship BuildingCustomer Success

Sap concur

Strategic Customer Success Manager

Mar 2016Feb 2017 · 11 mos · Greater Seattle Area

Customer ExperienceProject ManagementRelationship BuildingCustomer Success

Agility recovery

Enterprise Customer Success Manager

Dec 2013Mar 2016 · 2 yrs 3 mos · Charlotte, North Carolina Area

Customer ExperienceProject ManagementRelationship BuildingCustomer Success

United states air force

Technical Sergeant

Feb 2007Oct 2013 · 6 yrs 8 mos · Global

Customer ExperienceProject ManagementRelationship BuildingCustomer Success

Education

Thomas Edison State University

Bachelor of Arts (B.A.)

Jan 2013Jan 2016

Community College of the Air Force

Associates — Business Administration

Jan 2007Jan 2011

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