Hitesh Gupta

Operations Associate

New Delhi, Delhi, India12 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Diverse international experience across three geographies.
  • Strong client engagement and relationship management skills.
  • Proven leadership in team and project management.
Stackforce AI infers this person is a Client Engagement Specialist with a strong background in Financial Services and Education sectors.

Contact

Skills

Core Skills

Client EngagementPerformance AnalysisMarketing ResearchTeam LeadershipFinancial Accuracy

Other Skills

Engagement PlansRelationship ManagementCommunication CampaignsDatabase ManagementCustomer Support SupervisionContracting & InvoicingAnalytics DashboardDevelopmentEvent OrganizationPerformance ReviewLegal Case ManagementResearch WorkInternal ControlsInternal AuditExternal Audit

About

I have had an opportunity to work across 3 different geographies - UK, China & India, each having their own unique culture & set of practices. I believe that one must not only restrict themselves to performing the allocated tasks, and undertook multiple additional roles during my professional & academic career. This not only helped my peers, but also helped me become a better person both personally & professionally.

Experience

12 yrs 9 mos
Total Experience
3 yrs 2 mos
Average Tenure
4 yrs 2 mos
Current Experience

Emeritus

2 roles

Senior Manager

Jul 2024Present · 1 yr 10 mos

Manager

Feb 2022Jun 2024 · 2 yrs 4 mos

Edcast

Client Engagement (Business to Academia vertical)

Dec 2019Feb 2022 · 2 yrs 2 mos · India

  • 1) Prepare engagement plans with horizontal and vertical objectives to ensure business goals are met.
  • 2) Manage/follow-up on all Leads to achieve business goals and conduct platform walk-through for prospects.
  • 3) Build and maintain relationships with clients (Universities) and travel for product launches.
  • 4) Design communication and engagement campaigns in order to meet engagement objectives
  • 5) Prepare engagement reports and provide performance analysis
  • 6) Creation and content management of Micro-Orgs & On-boarding of institutes
  • 7) Database management for all on-boarded users
  • 8) Supervise customer support team for any Academia related requests
  • 9) Manage contracting & invoicing of clients
  • 10) Leading end to end analytics dashboard for the learning platform (FutureSkills portal).
Client EngagementEngagement PlansRelationship ManagementCommunication CampaignsPerformance AnalysisDatabase Management+3

China state construction (cscec)

Marketing Manager (Intern)

May 2019Jul 2019 · 2 mos · Qingdao, Shandong, China

  • 1) As part of my Executive MBA, I did my internship at China State Construction Port Engineering Group Ltd. (which is a subsidiary of CSCEC - the largest construction company in the world by revenue) as a Marketing Manager in the Overseas Business Department.
  • 2) In this role, I was mainly engaged in Marketing Research & Development work over key emerging markets.
  • 3) Based on my work, I also received a letter of recommendation from the Management.

Indian institute of management, shillong

Public Relations Committee - Member

Oct 2018Dec 2019 · 1 yr 2 mos · Shillong, Meghalaya, India

  • 1) Represent the batch of PGPEx 2018-19
  • 2) Organise PR events
  • 3) Establish and maintain a proper communication channel with the Corporates
  • 4) Expand the presence of IIM Shillong on social media platforms (like LinkedIn, Facebook)
  • 5) Played a key role in inviting & hosting actor and motivational speaker Mr. Ashish Vidyarthi to the IIM Shillong campus.

Kpmg

3 roles

Senior

Promoted

Oct 2017Sep 2018 · 11 mos · Gurugram, Haryana, India

  • 1) Led the Social Committee comprising 5 team members. We organised events & activities for a team size of 120+ employees.
  • 2) Led a team of 5-6 associates booked on different client engagements & was the SPOC for UK managers / In-charges.
  • 3) Supervised and coached my team members, helping them to build upon their skills & knowledge.
  • 4) Reviewed work of my team before the final work paper was delivered to client.
  • 5) Monitored the utilisation of resources, managed retain & worked towards increasing the chargeable hours penetration on subsequent bookings.
  • 6) Provided quarterly feedback to my team members & did their performance review (appraisals).
  • 7) Received appreciation cakes & team lunches for exceeding the client expectations on multiple engagements.
Team LeadershipEvent OrganizationPerformance ReviewClient Engagement

Executive

Oct 2016Sep 2017 · 11 mos · Gurugram, Haryana, India

Audit Associate

Apr 2013Sep 2016 · 3 yrs 5 mos · Gurugram, Haryana, India

  • 1) Worked on the legal cases involving one of our Pharma clients and creation of provisions thereof.
  • 2) Executed substantive procedures (e.g. payroll logic, Depreciation logic, Interest Logic, Journal completeness) and test of details (e.g. Cash & Bank Rec, Additions testing).
  • 3) Checked the accuracy of the financials, agreed the relevant disclosures with the companies house & ensured that the data presented in the financials is internally consistent.
  • 4) Summarised press releases, internal audit reports, board minutes.
  • 5) Research work on clients
  • 6) Member & email SPOC of the Social Committee for a duration of 1 year.

Kpmg uk

Audit Assistant

Apr 2016Jun 2016 · 2 mos · London Area, United Kingdom

  • 1) I was selected for a short term secondment to KPMG London office, UK & act as an ambassador of KPMG in India.
  • 2) In addition to the regular audit procedures, I also held meetings with UK in-charges & champions to bridge the gap between KPMG UK & KPMG in India.
  • 3) Based on my work & recommendation, we were able to get one of the clients in KPMG India's portfolio.
Legal Case ManagementFinancial AccuracyResearch Work

Education

Indian Institute of Management, Shillong

Post Graduate Programme for Executives (Executive MBA)

Jan 2018Jan 2019

Fudan University

Student Exchange Programme

Jan 2019Jan 2019

Ocean University of China

Student Exchange Programme

Jan 2019Jan 2019

Shaheed Bhagat Singh College

Bachelor of Commerce - BCom

Jan 2009Jan 2012

Laxman Public School

Commerce student

Jan 1997Jan 2009

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