Sep 2025 – Present · 7 mos

Sep 2024 – Sep 2025 · 1 yr

• I led a team of 50 account managers to grow ecommerce business of Amazon Sellers in EU marketplaces. I created strategies to build, sustain and scale the Amazon business for new and existing Sellers through marketplace insights and complex programs offered by Amazon.

Oct 2021 – Sep 2024 · 2 yrs 11 mos

• I was a part of Listings Management and Quality team, responsible for providing a bar raising listing experience to Amazon Selling Partners worldwide.
• My team of program managers, QA and development managers catered to 20 marketplaces, to continuously enhance the listing channels across all product categories.

Dec 2020 – Oct 2021 · 10 mos

• Managed a team of supervisors and support associates who provide resolution to sellers based out of India and NA marketplaces, through voice, email and chat channels
• Continuous focus on meeting the performance bar for process metrics, resolution quality and seller experience
• Responsible for the team's performance management, coaching, training and career development
• Active involvement in hiring and developing candidates for the core and partner teams across the organization

Nov 2018 – Dec 2020 · 2 yrs 1 mo

• Managed the accelerator program for softlines private brands, working with manufacturers, importers, aggregators across apparel, shoes, and other fashion categories, to create new brands for Amazon India
• Responsible for implementation of global tools and processes for streamlining the accelerator business for India
• Closely involved in creating and evaluating the business cases to gauge the effectiveness of a brand launch to overall business
• Responsible for the complete lifecycle of a brand launch from lead generation, range planning, contract closure to launch
• Led the worldwide review for Accelerator India for global accelerator teams

Dec 2017 – Nov 2018 · 11 mos

• Managed business worth INR XXX Cr across beauty and luxury beauty categories for marketplace in private labels and head brands
• Involved in interactions with brands, distributors and retailers for identification of selection across price bands benchmarking against image competitors (ICs) and offline trends
• Responsible for launching brands of global and domestic nature by identifying the best route in terms of seller partners and fulfillment channels, merchandising plans, event participation and services provided by Amazon for higher visibility and awareness
• Led the participation of beauty category in sale events like Prime Day, Freedom Sale, Summer Sale, Great Indian Shopping Festival and super value days
• Involved in content building for private labels born and managed in marketplace along with the content team for consumables through channels like Amazon magazine, Instagram and product catalog

Oct 2017 – Dec 2017 · 2 mos

• Managed categories worth INR XXXX Cr across brands in PC and OP
• Responsible for driving and achieving all input metrics like selection, price competitiveness, for both the categories
• Involved in identifying seller partners for head brands in PC while launching private labels in office products
• Involved in designing the organizational plans for PC and OP for 2017-18
• Responsible for working with the marketplace finance teams and the category team during the Great Indian Shopping Festival-2017

Apr 2016 – Sep 2017 · 1 yr 5 mos

• Responsible for managing XX sellers across PC category under the Strategic account management (SAM) program designed for the biggest sellers on the platform in terms of revenue and selection.
• Owning the catalog expansion and retention of SAM sellers in alignment with the category and customer demand while maintaining price parity
• Plan and maintain the selection at the platform category level through marketplace sellers, while designing a growth path for them
• Prepare an annual business growth and expansion plan for each managed seller
• Preparing liquidation plans (pricing, discount, store merchandising) for old season stock
• Driving promotional events like Great Indian Festival during Diwali
• Converting 'merchant fulfilled' selection to 'Amazon fulfilled' to provide better visibility to products and also enhanced delivery experience for customers
• Executing the Replication project to optimize the Prime service in India – Analysis of inventory and placing the products in right Amazon warehouses for faster deliveries
• Drive tool adoption across SAM sellers, driving six tools/products, leading these as POC for the consumer electronics team within marketplace, and coordinating with entire AM team across other categories like softlines, other hardlines, and media & consumables