Nov 2015 – Apr 2016 · 5 mos · Kelowna

• Responsible for preparing shelter for intake, and intake procedures, and intake supervision. Duties include, but are not limited to:
• Checking guests in upon doors open, assigning beds
• Prioritizing needs for new intakes, and referring turn aways to other resources
• Supervising and delegating to a team of volunteers
• Handling all conflict or emergencies as they arise
• Our Mission: to respond to the needs of people who are experiencing, or are at risk of homelessness, in a welcoming, compassionate and mutually respectful manner.
• Our Values:
• a welcoming environment where those we serve are people first
• compassion for all, by delivering services that are inclusive, non-judgmental and encouraging
• atmosphere of mutual respect which incorporates the confidentiality, personal privacy and dignity of all members of our community
• Our Vision – a community that honors the inherent dignity of all, where individuals, especially the most vulnerable, are safe, respected and included.

Apr 2015 – Jan 2023 · 7 yrs 9 mos · Kelowna, BC

Apr 2015 – Jun 2017 · 2 yrs 2 mos · Kelowna, BC

• Enlighten Business Support offered a-la-cart and ongoing project management and business administration management services, with customized packages for clients in the Okanagan and beyond. By building strong relationships, I was able to shine a light on the needs of small businesses. In turn, I offered efficient solutions to create a lighter workday and help build a foundation for success. Enlighten’s intention through supporting others was to make their every minute count.

Feb 2012 – Dec 2012 · 10 mos · Kelowna, BC

• Client Services and support: logged and responded to software support tickets via the phone
• Software Trainer: Trained customers to use the software in a webinar format
• Training and Implementation Coordinator: Walked new customers through the implementation process, assigned their homework,and scheduled their training
• Trade Show Coordinator: coordinated all trade show aspects, including travel for participants
• Administration for a staff of 25 people

Jan 2012 – Nov 2014 · 2 yrs 10 mos · Kelowna, BC

• Responsible for generating, qualifying, and following up to leads to sell specialized software products to independent and corporate accounts
• Follow up and maintenance of client accounts, including problem solving with customers to ensure success
• Met, if not exceeded, all sales quotas since assuming the role; including exceeding January 2014’s target by almost 38%
• Traveled within Canada and US to represent company at industry tradeshows and conferences

Oct 2010 – Sep 2011 · 11 mos · Edmonton, Canada Area

• Inventory and sales review and analysis
• Front end customer sales and service, handled all corporate accounts
• Facilitated owner in generating quotations for large customers, including the design, wholesale sourcing, and spreadsheet breakdowns of costing
• Responsible for creating all digital marketing materials, posters and presentations
• Created and implemented new organization systems for floral design class enrollment, invoices and customer quotes

Apr 2010 – Oct 2010 · 6 mos · Birsay, Saskatchewan

Oct 2009 – Mar 2010 · 5 mos · Montreal, Canada Area

• • Oversaw communication and business with overseas vendors regarding all areas of production of up to 70 styles a season, for the Buffalo Jeans Ladies Denim line

Apr 2009 – Jul 2009 · 3 mos · Toronto, Canada Area

Jan 2008 – Jan 2009 · 1 yr

• Product development for all Private Label Ladies sleep wear for The Bay
• Responsible for preparing and presenting seasonal sales analysis and projections
• Successfully managed overseas vendor base in China and India with production team using clear, concise communication to avoid confusion, ultimately saving time and money
• Developed a strong working relationship with buying team, and managed third party design team out of New York

Jan 2006 – Jan 2008 · 2 yrs

• Responsible for keeping detailed and up to date product information and progress calendars
• Managed small, domestic vendor driven dress wear program for both The Bay and Zellers, including quarterly review presentations, financial analysis, cost negotiations and order placement. Proposed to GMM and Director that the design and import of the dress wear collection be done in house and direct, following the company’s objective to move away from domestic importers. Resulted in improved gross margins, and the development of a line that had sell throughs of at least 92% in 2 to 3 week
• Proposed a new packaging program for regular brands, giving our young customers advice on how to wear the newest trends. Innovation was recognized, and program was implemented using stickers and hangtags for three seasons in 2008