Nov 2022 – Present · 3 yrs 6 mos

• Lead a team of individual contributors who support digital content and strategies, customer self service tools, and internal digital applications.

Jan 2022 – Nov 2022 · 10 mos

• Supports inbound and outbound digital communications for Consumer Collections & Servicing as well as other digital customer self service tools.

Jan 2016 – Jan 2022 · 6 yrs

• Communications lead for Data Privacy. Worked with multiple partners within group to create and disperse many times of communication. Also assist with all facets of the communication lifespan to include proofreading and applicable approvals.

Dec 2011 – Jan 2016 · 4 yrs 1 mo

• Responsible for supporting implementation and business process initiatives for the Collections and Home Preservation/Single Point of Contact organization.
• Consults with project managers and project teams to establish appropriate implementation strategy, methods and plans for strategic initiatives that impact multiple or organization-wide systems, workflows or products with high risk.
• Leads the development of complex business requirements. Evaluates current business practices and policies and recommends most effective integration strategy. Often required to present alternative solutions to senior management.
• Designs communication and training strategies, including identifying the appropriate learning process and timing.
• Manages implementation resources and budgets, works with project teams and users to understand complex problems and focuses on bringing issues to resolution, escalating as necessary to meet timelines.
• Manages multiple projects and designs solutions for delivery to the field. Identifies best practices and creates new workflows and/or procedures.
• Provides guidance and expertise to less experienced staff. May also be responsible to miscellaneous business administrative initiatives.

Oct 2009 – Dec 2011 · 2 yrs 2 mos

May 2007 – Oct 2009 · 2 yrs 5 mos

Jan 2006 – May 2007 · 1 yr 4 mos