Manasa S. — Product Manager

I am an IT Support Analyst with 2.5+ years of experience working in 24×7 production support environments, specializing in incident management, SLA tracking, and ServiceNow ITSM operations. In my role at Capgemini, I managed 40–60+ daily incidents, performed initial troubleshooting, monitored Windows and Linux servers, and collaborated with cross-functional teams to ensure high availability and service continuity. I also supported Azure infrastructure monitoring activities, including tracking Virtual Machine health, storage usage, and resource performance. I am Microsoft Azure Fundamentals (AZ-900) certified and currently strengthening my cloud knowledge through structured training and hands-on lab projects focused on Azure Virtual Machines, networking, monitoring, and Linux-based infrastructure operations. Recognized by client Solventum with a “Certificate of Excellence – Best Performer” for maintaining SLA adherence and service quality in a high-pressure production environment. I am actively exploring opportunities in Azure Cloud Support and Infrastructure Operations where I can combine my production support experience with growing cloud expertise.

Stackforce AI infers this person is a Cloud Support Analyst with strong incident management skills in a production environment.

Location: Hyderabad, Telangana, India

Experience: 3 yrs 4 mos