Dec 2019 – Feb 2021 · 1 yr 2 mos · West Bengal, India

• World Health Organization (WHO) estimates more than 360 million people in the world have hearing disability, with ear infections being the leading cause of the problem.
• Medtronic LABS launched a grassroots program, Shruti, to reach the undeserved patients.
• Shruti is a social business working towards creating awareness, educating people, screening and providing them with an affordable and accessible treatment for chronic ear infections across India
• My Responsibilities are-
• Ensuring Operational Excellence as Regional Head in East Region
• Managing Team of Site Coordinator, Tele Counselor and Community Health Workers across Eastern state.
• Conducting Periodical training of team and new sites
• Responsible for Operational Efficiency and Service Delivery.
• Creating and Executing plans for Central Sales team along with Brand Heads, Owners and Partners
• Accountable for staff efficiency at center level & overall retention rate of the region
• Co-owning revenue targets of Region with Partner team
• Ensure compliance with company's policies
• Preparing and analyzing various reports related to sales, Purchase, Inventory, expenses, salary etc. along with brand heads and Owner/Partner
• Organizing marketing activities, such as promotional events, discount , referral bonuses etc.
• Conducting periodic review meetings with center teams along with Partner/Owner and Shruti team
• Conducting periodic audits and ensure 100% SOP adherence in region .
• Customer orientation, Managing Customer Complain -Root Cause Analysis
• Support, guide and mentor Branch heads in their area of operation to be able to conduct/guide on area identification, screening, organizing camps, patient conversion, audiology field trials, selection, training and deployment of Community Health Workers as per requirements
• Project Team member in NGO and Home Care Projects
• Successfully completed West Bengal Govt Pilot Project across 8 districts

Dec 2017 – Jul 2019 · 1 yr 7 mos · Ghāziābād Area, India

• Report regularly to the Regional Manager and Chief Operating officer on business plan execution, revenue/financial results and operational issues.
• Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety.
• Build business through sales executives – run community camps, health awareness programmes, enrolment drives;
• Attract leading consultants to practice at the Clinic. etc.
• Solving daily Operational, HR and Sales issues.
• Maintaining Quality Parameters as per NABH guidelines
• Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
• Provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation
• Delivering customer satisfaction.
• Managing about 20 employees - medical technicians, nurses, front office, accounts & sales executives. Entrusted with 3000 sq ft of prime retail space and over Rs.1 crore+ of investment.
• Attracting and managing doctors who practice at the clinic.
• Desirable - exposure to Quality Management and Implementing Accreditation Standards (NABL/JCIA/NABH).
• Responsible for P&L of the Center.
• Consultant Attrition & Doctor Retention & Engagement
• Monitor and deliver on customer & Doctor’s satisfaction.
• Patient foot fall Management in the Clinic.
• License Management of the Clinic.
• Ensuring TAT

Jul 2016 – Sep 2017 · 1 yr 2 mos · Rohini New Delhi

• Ensure daily tracking of day to day operational issues & Compliance to all standard processes.
• Manage corporate marketing and communications with associate partners.
• Coordinating with Biomedical Department for repair & management of various instruments/machines.
• Producing statistical reports of different departments to the management by gathering relevant data.
• Ensure Quality parameters are being implemented and records are being maintained.
• Stock Verification & Inventory management
• Utility management Reconciliation of Day to Day Collection and ensuring timely submission of bills
• To ensure and coordinate Renewal of Licenses
• Ensure Staff Training and implementation of new processes along with Roster Preparation & Attendance management.
• Compliance to regular Meetings within the clinics and cross functional team.
• Providing non clinical expert advice – Drafting / Implementing / development of services on non-clinical side / New program delivery outside clinics.
• Actively involved in organizing health camps & other promotional activities.
• Able to do ECG,X-Ray reporting, PFT,MER,Eye Check up.etc

Oct 2013 – May 2016 · 2 yrs 7 mos · New Delhi Area, India

• In hand experience of preparing Clinic Action Plan(CAP) for Apollo Clinic,Indrapuram for the financial year of 2015-16
• Meetings Doctors in areas of East Delhi & Ghaziabad for referral base.
• Received Employee of the Month award for the month of April 2014 at the Apollo Clinic-indirapuram.
• Selling Preventive Health Packages through Camps, Health Talks at RWAs, Corporates.
• Recruiting Doctors for the Clinic.
• Doing Corporate visit to increase revenue and helping Corporate Team in further new tie up
• Corporate tie up with Shriram Pistons, Coca Cola.
• Organising On –Site Corporate camp with Corporate in Delhi NCR , handling its Operational Issue.
• Organising Camps, Health Talks at RWAs, Corporate & PSUs
• Organising Joggers Parks Activities, Market Flyer Distribution
• Involving Branding Activities like creating artwork and layouts for Banners, Flyers, Pamphlets, Hoardings.
• Handling Front Office, Laboratory during rush hours, shortage of staffs etc.
• Involve in cross selling at Front office.
• Preparing the weekly Report(Sales, Marketing, Operations and Daily Problem Shootouts) to be reported to CEO at Hyderabad Head Office.
• Managing Clinic at the Evening.
• Accountable for managing day-to-day troubleshooting and overseeing front office / patient reception & activities like registration, admission, billing, report delivery, etc.
• Overseeing Patient Care Staff and carrying out tasks related to Vendor Management, Supply Chain Management and Asset Management
• Spearheading branding functions all across the city, meeting Doctors personally and informing them about the set-up and monitoring Marketing Team for conducting CMEs/RTMs
• Devising & implementing pre & post marketing activities and conceptualizing promotional campaigns
• Tracking market/ competitor trends to keep abreast with the changing client’s requirement/ expectations

Apr 2012 – Jul 2013 · 1 yr 3 mos · New Delhi Area, India

• Played a key role in Doctor’s Calling and creating Referrals Base at Ghaziabad and NOIDA
• Contributed significantly towards organising:
• o CME and RTM at Ghaziabad, NOIDA, Panipat, Lucknow, ESI Hospital, etc.
• o OPD at Bulandshahr, Ghaziabad, Mooradabad and Agra, etc.
• o Health Camp and Health Talk at BHEL
• Track record of meeting the targets of patients’ referral targets and activity targets
• Effectively contributed in marketing of PET CT Dept as well as patient referrals and branding activities
• Diligently handed the portfolio of Agra, Aligarh and Panipat OPDs/COPs
• Handed brand promotion and corporate communication.