Oct 2023 – Apr 2025 · 1 yr 6 mos · Hybrid

• ■ Responsible for inbound & outbound prospecting and lead generation - Google Cloud Business
• ■ Conducted 60+ daily activities to exceed sales quotas
• ■ Consistently booked 10+ sales-qualified meetings per month
• ■ Coordinated with Google's technical team to generate opportunities
• ■ Empowered businesses to harness the potential of cloud technologies, showcasing their ability to foster innovation and overcome traditional barriers to organizational transformation

Jan 2023 – Oct 2023 · 9 mos

• ■ Qualified leads from marketing campaigns as sales opportunities
• ■ Proactively sought new business opportunities in the market through cold calls and emails
• ■ Booked meetings for Account Executives, contributing to pipeline growth
• ■ Represented the company at industry events, increasing brand awareness

May 2022 – Dec 2022 · 7 mos · Ontario, Canada

• ■ Advised clients on cloud migration strategies (AWS, Azure, GCP), contributing to $900,000 in revenue in 2022
• ■ Successfully mobilized businesses to assess and migrate their IT infrastructure to the cloud
• ■ Developed and delivered persuasive sales presentations, improving conversion rates
• ■ Built and grew positive relationships with key business contacts

Nov 2021 – May 2022 · 6 mos · Canada

• ■ Achieved 115% goal attainment, selling over $70,000 worth of IT hardware and software solutions
• ■ Delivered 50+ cold calls daily to reach quota and sales goals
• ■ Successfully sold the industry’s top technology products, services and solutions
• ■ Prospected for new customers through a high volume of customer touchpoints to effectively grow my book of business
• ■ Researched current and potential customers to understand their business to better educate them on the value of working with CDW
• ■ Collaborated with peers and industry partners to bring the best technology solutions to customers

Oct 2020 – Nov 2021 · 1 yr 1 mo · Toronto, Ontario, Canada

• ■ Utilized the ServiceNow ticketing system to action and triage service requests and incidents
• ■ Assisted with Identity and User Access Management through the use of Active Directory, Microsoft 365 Admin Center, and Azure Active Directory
• ■ Setup and configured hardware such as laptops, printers, servers, cameras, docking stations, phones, and mobile devices
• ■ Troubleshoot hardware, software, and network issues using critical thinking and problem-solving skills
• ■ Remotely installed and configured software using SCCM and PDQDeploy
• ■ Followed and implemented endpoint security measures using CrowdStrike and Proofpoint
• ■ Created documentation and guides that supported the business needs and processes
• ■ Utilized Cisco Meraki to monitor the company network

Dec 2018 – Oct 2020 · 1 yr 10 mos · Toronto, Canada Area

• ■ Provided Technical Support for Scotiabank employees
• ■ Engaged in the troubleshooting of software, hardware, and network issues for users
• ■ Worked with Active Directory for user management and privileged access management
• ■ Worked with ServiceNow for ticket reporting and management
• ■ Worked with and provide support for Citrix, VPN, Entrust, and Cisco
• ■ Repaired and Imaged Desktop Computers and Laptops

Oct 2018 – Dec 2018 · 2 mos · Toronto, Canada Area

• ■ Analyzed Identity and Access Management related issues
• ■ Administered and provided support for security tokens to over 30,000 Scotiabank Employees
• ■ Engaged in service desk support for multi-factor authentication across the bank
• ■ Worked with and provided support for RSA Token, Citrix, VPN, and Active Directory
• ■ Analyzed and documented various project statistics and KPI’s
• ■ Aided in the revamping of security and provisioning of access management at Scotiabank

May 2018 – Oct 2018 · 5 mos · Toronto, Canada Area

• ■ Configured workstations, including Windows 7 & 10
• ■ Supported the migration of Cisco phones to Five9 Softphones
• ■ Collected and analyzed software-related logs and reports
• ■ Developed and implemented scripts for resolving Five9 application bugs
• ■ Provided technical guidance for the development and troubleshooting of computer systems
• ■ Identified system data, hardware or software components required to meet user needs
• ■ Developed guidelines for implementing secure systems for customers or installation teams

Jan 2018 – Sep 2018 · 8 mos · Toronto, Canada Area

• ■ Provided precise and accurate information regarding customer requests
• ■ Worked with a diverse group of individuals
• ■ Ensured overall safety of co-workers and customers by following proper procedure
• ■ Possessed patience and understanding when resolving customer needs and requests

May 2015 – Apr 2018 · 2 yrs 11 mos · 147 Kendal Ave.

• ■ Worked with a team of 5 people
• ■ Helped update and maintain over 500 computers
• ■ Repaired numerous computers and computer parts
• ■ Reimaged both Microsoft and Apple computers
• ■ Monitored classrooms and lab rooms
• ■ Monitored CCTV for George Brown College
• ■ Managed user accounts with Active Directory
• ■ Troubleshoot, update and configure the following software: Deepfreeze, QuickBooks, AutoCAD, Visual Studio, XCode, and SSRS

Jun 2010 – Oct 2013 · 3 yrs 4 mos

• ■ Worked in teams to sell Nestlé products and represented the company appropriately
• ■ Built my communication skills by effectively communicating to customers
• ■ Worked in a fast-paced environment with inflexible and long hours
• ■ Built long lasting relationships with co-workers and managers
• ■ Results-oriented environment that made me effective in selling and performing my job.