Dr Aiswarya Unni

Operations Associate

Bengaluru, Karnataka, India3 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Transitioned from clinical dentistry to healthcare operations.
Led teams in optimizing virtual care workflows.
Implemented AI-driven solutions to enhance service delivery.

Stackforce AI infers this person is a Healthcare Operations Leader with expertise in AI-driven process enhancement.

Contact

Skills

Core Skills

Healthcare OperationsTeam LeadershipOperational StrategyAi ImplementationCare CoordinationEmr ManagementClinical DentistryClinical Practice

Other Skills

Human Resources (HR)Strategic CommunicationsCross-functional CollaborationsBusiness Process ImprovementStakeholder ManagementCommunicationAI-driven automationAttention to DetailElectronic Medical Record (EMR)DentistryGood Clinical Practice (GCP)Project ManagementMedical EducationMedical CommunicationsPolicies & Procedures

About

Dentist turned healthcare operations professional with a strong clinical foundation and a focus on AI-enabled healthcare delivery. I began my career as a General Dentist, independently managing a clinic and delivering comprehensive patient care. This experience shaped my understanding of clinical workflows, documentation accuracy, and patient-centered treatment planning. Transitioning into the corporate healthcare space, I now specialize in virtual care operations, workflow optimization, and AI-driven process enhancement. At Lenity Health, I progressed from Associate Care Coordinator to Manager, Virtual Medical Assistants, where I lead and operationalize teams, streamline processes, and improve service quality and turnaround times. I have worked closely with the product team to design and optimize workflows using AI-powered tools such as Cyberdesk, helping improve efficiency and standardization across teams. I also have hands-on experience with Google Apps Script, data analysis, and workflow automation to drive smarter decision-making and operational improvements. I bridge clinical insight with operational strategy, focusing on scalable systems, intelligent automation, and high-quality healthcare delivery.

Experience

Lenity health

3 roles

Manager, Virtual medical assistants

Promoted

Jan 2026 – Present · 3 mos

Coordinated communication and information exchange between customers and internal teams to enhance service delivery.
Built and maintained strong relationships with customers, focusing on delivering exceptional value.
Trained and operationalized a team of virtual medical assistants, ensuring high-quality service.
Developed awareness of evolving healthcare challenges to strengthen solution offerings.

Human Resources (HR)Strategic CommunicationsCross-functional CollaborationsBusiness Process ImprovementStakeholder ManagementCommunication+2

Chief of Staff

Promoted

Jan 2025 – Dec 2025 · 11 mos

Trusted execution partner to CEO on high-impact, ambiguous initiatives
Owned finance coordination with external partners, improving operational reliability
Drove marketing efforts including video-led content to enhance brand presence
Enabled hiring and HR operations during early-stage growth
Implemented AI-driven automation ,reducing manual processes and increasing team efficiency
Bridged strategy and execution across multiple functions in a startup environment

Human Resources (HR)Strategic CommunicationsAI-driven automationOperational StrategyAI Implementation

Associate-Care Coordinator

May 2024 – Dec 2024 · 7 mos

1. Demonstrated hands-on experience with multiple EMR/EHR platforms, including eClinicalWorks, AdvancedMD, Prognosis,criterions supporting accurate documentation and efficient care coordination.
2. Maintained high documentation accuracy and compliance while reviewing and updating patient records across different EMR systems.
3. Supported tele-encounters, referrals, labs, and follow-ups through effective chart review and provider communication, improving turnaround times.
4. Ensured adherence to EMR-specific workflows, criteria, and quality measures, supporting regulatory and organizational standards.
5.Collaborated with physicians and multidisciplinary care teams to support care gap closure, preventive care, and population health initiatives.
6. Contributed to smooth EMR operations and consistent workflow execution across multiple practices.

Attention to DetailElectronic Medical Record (EMR)Care CoordinationEMR Management

Ideal dental clinic kodanur

General Dentist

Oct 2022 – May 2024 · 1 yr 7 mos · Thrissur, Kerala, India

Single handedly managed the clinic and developed customized treatment plans that addressed each patient''s unique needs and concerns, resulting in improved oral health outcomes.
Provide general dentistry procedures To include simple and complex restorations using approved restorative materials
Performed RCT in both anterior and posterior tooth including molar using rotary endodontics
Anterior aesthetic restorations, composite GIC and amalgam restorations
Anterior and Posterior tooth preparation
Therapeutic and normal extractions
Pediatric treatment procedures

DentistryGood Clinical Practice (GCP)Clinical Dentistry

Malabar dental college & research centre

Dental Intern

Sep 2021 – Sep 2022 · 1 yr · edapal

Identify and record the chief complaint, and diagnosis and formulate an effective treatment
plan.
Perform preventive, restorative, minor oral surgical procedures, deliver fixed and removable
prostheses, assist impaction and other major oral surgical procedures, drug prescription and
follow-up.
Monitored 100+ patient flow, processed patient appointments, treatment documentation,
insurance claims, billing and workflow management by using software like Dentsoftware.
Attended CDE program on “An insight to quantitative research” by Dr Bindu V Bhaskar in
association with IDA Tripunithura
Worked in the NAAC accreditation committee