Abhishek M Rebello

Operations Associate

Bengaluru, Karnataka, India2 yrs experience

Key Highlights

Expert in developing customer retention strategies.
Proven track record in enhancing customer loyalty.
Strong interpersonal communication and negotiation skills.

Stackforce AI infers this person is a Customer Retention Specialist with expertise in SaaS customer engagement.

Contact

Skills

Core Skills

Customer RetentionCustomer Engagement

Other Skills

Interpersonal CommunicationNegotiationEmployer BrandingCompetitive AnalysisCommunicationDatabases

About

As a passionate Customer Retention Advisor with a Bachelor's degree in Computer Applications (BCA), I specialize in creating exceptional customer experiences that foster loyalty and drive long-term relationships. I leverage insights to develop targeted strategies that enhance customer engagement and satisfaction. My expertise lies in understanding customer needs, addressing concerns promptly, and implementing effective retention initiatives. I thrive in dynamic environments to optimize processes and improve customer journeys. I am committed to continuous learning and staying ahead of industry trends, ensuring that I can offer innovative solutions that resonate with clients. Let’s connect and explore how I can contribute to your organization’s success through enhanced customer loyalty and retention strategies!

Experience

2 yrs

Total Experience

8 mos

Average Tenure

7 mos

Current Experience

Rippling

Global Payroll Support

Sep 2025 – Present · 7 mos · Bengaluru, Karnataka, India · Hybrid

Concentrix

Retention advisor

Jul 2024 – Aug 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Actively communicate with clients to understand their needs, gather feedback, and address any concerns regarding the software products and services.
Develop and implement tailored retention strategies aimed at enhancing customer loyalty, improving renewals, and encouraging upsells or cross-sells.
Provide clients with training materials, tutorials, and resources to help them maximize the value of the software, fostering an environment where customers feel supported.
Track and report on customer retention metrics, presenting findings and recommendations to management to improve retention outcomes consistently.
Consistently achieved retention targets by applying effective negotiation and problem-solving skills during customer interactions.

Interpersonal CommunicationNegotiationCustomer RetentionCustomer Engagement

Addaptech

Associate Recruitment Consultant

Feb 2024 – Jun 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

Partner with hiring managers to understand their recruitment needs and develop effective recruitment plans.
Conduct job analysis and requirements to ensure alignment with business objectives.
Mapping industries to find exceptional talent based on the requirement.
Identify potential candidates through various channels such as job boards, social media, referrals, and networking.
Conduct phone screens, interviews, and assessments to evaluate candidate fit.
Involvement in scheduling and conducting interviews, both in- person and remote, and evaluating candidates' skills and cultural fit.
Build and maintain relationships with key stakeholders, including candidates and hiring managers.