Zhuvena Boneva

Business Development Executive

Plovdiv, Plovdiv, Bulgaria3 yrs 4 mos experience

Key Highlights

Expert in building long-term client relationships.
Proven track record in B2B sales and customer support.
Strong background in English Philology enhances communication skills.

Stackforce AI infers this person is a B2B Sales and Customer Support professional with a focus on client relations in the Fintech sector.

Contact

Skills

Core Skills

Client Relationship ManagementB2b SalesCustomer SatisfactionProblem Solving

Other Skills

Consultative SellingCRM DatabasesKustomer CRMComplaint ResolutionCross-Cultural CommunicationMulti-Channel CommunicationClient CommunicationCommunication skillsCustomer experience CXAccount ManagementTelecommunicationsRelationship BuildingNeeds AnalysisObjection Handling (Sales)Cross-functional Collaborations

About

Client-focused professional with a background in English Philology and experience in customer support and B2B client relations. Currently working as a B2B Sales Agent at Tide Business Banking, where I lead consultative outbound conversations, analyze account usage, and help business clients unlock more value through the right tools and solutions. I focus on building trust and long-term relationships rather than quick wins. Previously, I spent two years at TELUS Digital working with international clients in fast-paced support environments. I’m particularly interested in client-facing roles within education and people-centered environments, and I’m motivated by work that supports learning, growth, and personal development.

Experience

Tide

Member Success Executive (B2B Sales & Client Relations)

Jan 2025 – Present · 1 yr 3 mos

Build and maintain strong relationships with existing business members through outbound, consultative conversations
Gain an in-depth understanding of members’ business models, account usage, and future plans
Recommend relevant products and services to help members get more value and grow their businesses
Upsell solutions based on real needs, focusing on long-term value rather than transactional sales
Work cross-functionally with Product Owners and internal teams to stay informed about new launches and effectively communicate them to members
Collect and share member feedback that contributes to improving the overall customer experience
Operate in a dynamic, data-driven environment, consistently working toward individual and team KPIs
Participate in testing new leads, scripts, and approaches to support team performance and business growth
Use CRM tools (Kustomer) to manage interactions, track progress, and ensure high-quality client communication

Client Relationship ManagementB2b SalesConsultative SellingCRM DatabasesKustomer CRM

Telus international

Customer Service Specialist

Dec 2022 – Jan 2025 · 2 yrs 1 mo

Provided end-to-end customer support for an upscale travel tech scale-up operating across Europe
Assisted tourists and business travelers with inquiries, bookings, and complaint resolution, ensuring a smooth and positive guest experience
Supported guests with mandatory online check-in processes, guiding them step by step and resolving technical or account-related issues
Communicated with international clients remotely via multiple channels (phone, email, and chat)
Handled sensitive or time-critical situations with professionalism, empathy, and clear communication
Maintained high service quality in a fast-paced, KPI-driven environment
Adapted communication style to diverse cultural backgrounds and customer expectations

Problem SolvingCustomer SatisfactionComplaint ResolutionCross-Cultural CommunicationMulti-Channel Communication