Dec 2022 – Jun 2025 · 2 yrs 6 mos · Seattle, Washington, United States · On-site

• Founded and launched an on-demand wellness and beauty services marketplace.
• Envisioned and launched the MVP in seven months and iterated rapidly based on real-time feedback from customers and service providers, generating revenue for 9 months.

Sep 2020 – Dec 2022 · 2 yrs 3 mos

• Owned time and leave management workforce products across mobile and web for 1.7M+ Amazon employees, driving 43% improvement in CSAT.
• Designed the vision for Amazon’s Time Off experience and influenced SVP-level leadership to greenlight an intelligent, single-entry solution for 850,000 employees, boosting CSAT by 15% (3.1→ 3.58) in 1 month.
• Launched time-off automation for 200,000 salaried employees by aligning 10 teams and building scalable SAAS workflows, increasing satisfaction by 43% (2.8→ 4.0) and targeting $63M in annual savings.
• Interviewed 30 customers to define strategy and build a platform to automate auditing/editing of pay-impacting time records, saving 1M manual hours annually and increasing CSAT by 32% (3.4→4.5).
• Managed and mentored a 13-person product org including Principal and Senior PMs.
• Launched labor demand optimization across 100 store locations to balance over- and under-hiring by aligning 5 stakeholder teams, increasing productivity by 25% and improving workforce scalability.

Oct 2018 – Aug 2020 · 1 yr 10 mos

• Scaled Amazon’s Global Store from concept to $1B in 5 years as a founding member, driving $300M in revenue and leading the end-to-end shopping experience.
• Researched underperforming international deals, then influenced VP to fund AI-powered, country-specific automation, and launched a global platform that drove 33x sales and $80M/year in incremental revenue.
• Led strategy and execution of international deals platform, driving 17% of Global Store revenue and $51M during Prime Day through localized curation and personalization.
• Built and mentored high-performing teams, including 4 PMs in Global Store.
• Influenced Ads and International VPs to launch centralized ads MVP, creating a 3-year cross-marketplace roadmap targeting $200M in incremental ad revenue.
• Planned the strategy and built an international returns platform using third-party carriers to improve UX and meet a saving goal of $2M annually in global shipping costs.
• Developed automated testing for financial and inventory systems, collaborating with accounting stakeholders and reducing deployment timelines by 90% (20 weeks → 2 weeks).

Jul 2015 – Sep 2018 · 3 yrs 2 mos

• Owned the Global Store from concept to launch, building foundational features that enhanced customer experience and drove up to 28% incremental Prime Day revenue.
• Led the implementation of real-time delivery date predictions, reducing international shipping inquiries by 25% and generating $51M in additional revenue.
• Launched Amazon’s first Global Store and international Prime in China, aligning with 4 VPs and achieving 5% conversion (3x non-Prime) and capturing 75% of orders.
• Built scalable deals infrastructure, increasing Prime Day international revenue by 280% through localized promotions and cross-team alignment.
• Led the implementation of real-time delivery date predictions throughout the Global Store shopping experience, reducing international shipping-related inquiries by 25% and generating $51M in revenue.
• Hired, coached, and managed a team of 3 PMs.

Dec 2012 – Jun 2015 · 2 yrs 6 mos

• Owned customer experience and operational efficiencies for Amazon's $100M+ Large Item scheduled deliveries.
• Standardized scheduled delivery for 8,000 U.S. postal codes and eliminated unnecessary signature requirements, saving $6M per year.
• Defined delivery time accuracy rate as key KPI and improved rates from 68% to 86% by implementing performance management and operational process improvements.

Dec 2012 – Sep 2014 · 1 yr 9 mos

• Drove innovation in the end-to-end delivery experience across small packages and large items, reducing costs and improving customer satisfaction.
• Delivered operational improvements and delivery network changes, elevating postal carrier performance from 93.8% to 96.6%, resulting in $14 million in transportation cost savings.
• Built scheduled delivery experience within Amazon's checkout experience for U.S. customers based on customer surveys and focus groups, increasing customer satisfaction from 61% to 78.5% over 10 months.

Jul 2010 – Dec 2012 · 2 yrs 5 mos · Round Rock

May 2009 – Aug 2009 · 3 mos · Round Rock

Jul 2004 – Jul 2008 · 4 yrs · Mumbai Area, India