Sep 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India

• Successfully completed over 8000 plus charger installations across East India, reducing installation turnaround time to just 48 hours, with 88% of installations completed within this timeframe.
• Developed and implemented strategic programs to help clients gain a competitive edge and attract new customers, resulting in improved market positioning.
• Contributed valuable insights and recommendations to strategic planning sessions, ensuring operational objectives were met and action plans executed efficiently.
• Addressed escalated customer concerns and provided consistent project updates to ensure satisfaction and long-term client retention.
• Managed customer experience engagement across PAN India operations, focusing on delivering personalized service and increasing customer loyalty.
• Administered monthly progress reports, contractor invoices, and coordinated closely with the cost department to maintain project budget adherence.
• Collaborated with project management teams to finalize sourcing schedules, identify logistical risks, and seize potential performance opportunities.
• Monitored critical operational paths and constraints, adjusting schedules and activities to ensure timely delivery and operational efficiency.
• Oversaw Contact Centre performance, managing both B2B and B2C service operations to ensure consistent quality and high service standards.
• Developed and refined operational processes, leading to enhanced team performance and operational excellence.
• Conducted thorough safety pre-qualification checks, ensuring compliance and renewing certifications for ongoing project success.
• Conducted on-site visits to client businesses, interviewing key personnel to assess specific needs and ensure tailored solutions.

May 2023 – Sep 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Provided end-to-end support for product installation and usage, leading to a 15% increase in customer satisfaction.
• Monitoring feedback and collaborating with teams to improve services.
• Managed and nurtured key L3 charger accounts, contributing to a 10% increase in client retention.
• Developing strong client relationships and offering tailored solutions.
• Implemented crisis management strategies, resolving issues 20% faster than the previous year.
• Mentoring junior specialists to boost their skills and contributing to a 10% increase in team performance.
• Assessing performance data to proactively address potential issues.
• Conducted regular customer feedback sessions, leading to the identification of new product features that increased client engagement by 12%.