Friedrich (Fred) Homburger

Operations Associate

France10 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years in B2B enterprise sales and project management.
  • Fluent in German, English, and French for cross-border collaboration.
  • Proven track record in driving customer success outcomes.
Stackforce AI infers this person is a B2B SaaS Client Success Manager with expertise in international project management.

Contact

LinkedIn

Skills

Core Skills

Client SuccessProject ManagementValue SellingStrategic PlanningE-commerceBusiness DevelopmentSales ManagementSales EngineeringB2b Sales StrategyInternational Relations

Other Skills

Customer SuccessClient Relationship ManagementCustomer AdvocacyDigital MarketingActive ListeningCommunication interculturelleBigcommerceProspectionInternational DevelopmentStorytellingRatings & ReviewsInsights & ReportsCorporate GovernanceBusiness ReviewsResearch

About

I'm a results-driven professional with over 10 years of experience in B2B enterprise sales, project management, and client success. I specialize in leading successful international projects and forging strategic partnerships that deliver growth on multi-million dollar portfolios. My experience spans the food processing industry, e-commerce, and digital marketing, with a proven track record at market leaders like Bazaarvoice and CMA CGM Group. I am passionate about leveraging AI & technology for optimal customer outcomes, fostering cross-border collaboration with fluency in German, English, and French. I'm open to new opportunities to drive international business initiatives in mid- to large-size organizations. Let's talk about: AI-driven Leadership, Omnichannel Retail, Digital Marketing, SaaS Client Success, Intercultural Management, and DEI.

Experience

Bazaarvoice

3 roles

Manager, Client Success - Central Europe

Promoted

Feb 2026 – Present · 2 mos

  • Managing and mentoring a team of commercial and enterprise CSMs with multi-million portfolios of DACH and Benelux-based brands and retailers
  • Staff planning, allocation and utilisation management
  • Evangelise Bazaarvoice’s vision and positioning on the market
  • Foster Relationships with Clients and Drive Customer Success Outcomes
  • Lead portfolio reviews and account planning as a roadmap to grow customer revenue and deliver world class customer experience
Customer SuccessProject ManagementClient Relationship ManagementClient Success

Lead Client Success Manager | Strategic Retail (Central Europe, Benelux, UK, France)

Jun 2024 – Feb 2026 · 1 yr 8 mos

  • Growing a multi-million dollar portfolio by partnering with strategic retail clients across Central Europe to maximize their use of User-Generated Content (UGC).
  • Championing client success by implementing data-driven strategies to optimize the collection and display of Ratings & Reviews, influencer content, and more.
  • Achieving significant improvements in key metrics, including client retention, incremental revenue, and customer lifetime value.
  • Key Performance Indicators (KPIs): Retention Rate, Customer Lifetime, Incremental Revenue Growth, Customer Satisfaction, Advocacy, Pipeline, and Awareness.
Value SellingCustomer AdvocacyDigital MarketingClient Success

Senior Client Success Manager | Strategic Retail (Central Europe, Benelux, UK, France)

Sep 2022 – Jun 2024 · 1 yr 9 mos

  • Manage a multi-million dollar portfolio of strategic retail clients to maximize the success of their User-Generated Content programs.
  • Responsible for client retention and increasing revenue through strategic upsell initiatives.
  • Key Performance Indicators (KPIs): Customer Satisfaction, Revenue Influenced (ROI), Advocacy, and Governance.
Active ListeningInternational RelationsStrategic PlanningClient Success

New oxatis

2 roles

International E-Commerce Project Management | SaaS E-Commerce (Central Europe, UK, France)

Aug 2020 – Sep 2022 · 2 yrs 1 mo

  • Led end-to-end e-commerce projects for small and medium-sized enterprises (SMEs) across various industries.
  • Managed a diverse team to develop and launch B2B/B2C direct-to-consumer (DTC) websites using an in-house SaaS CMS.
  • Collaborated with design and SEO teams to ensure optimal site performance and customer experience.
  • Key Performance Indicators (KPIs): Time to Value, Customer Satisfaction, and Site Performance.
Project ManagementCommunication interculturelleBigcommerceE-Commerce

International Business Developer, Senior (D/A/CH)

Jun 2019 – Aug 2020 · 1 yr 2 mos

  • Managed the full sales cycle for SaaS e-commerce software and website creation in the Central European market.
  • Drove new business by handling lead prospection, transformation, and sales management.
  • Key Performance Indicators (KPIs): Qualified Leads, Lead Conversion, Sales Targets, and New Customer Retention.
Strategic PlanningCommunication interculturelleProspectionBusiness DevelopmentSales Management

Steripure

2 roles

Sales Manager Export (Central Europe, Northern Europe)

Promoted

Sep 2017 – May 2019 · 1 yr 8 mos · Rousset

  • Managed existing client accounts across Central, Nordics and Southern Europe.
  • Drove new business development throughout Central and Northern Europe by managing the full sales cycle.
  • Oversaw project delivery, including production and post-production monitoring.
  • Key Performance Indicators (KPIs): Sales Targets, New Business Targets, Production Targets, and Campaign Performance.
Strategic PlanningInternational DevelopmentStorytellingSales ManagementBusiness Development

Sales Engineer Export (DACH)

Jan 2015 – Aug 2017 · 2 yrs 7 mos · Rousset

  • Developed and executed a "blue ocean" B2B sales strategy for high-end food industry toll services, targeting small and medium-sized enterprises (SMEs) in Central Europe.
  • Managed the full sales cycle from lead generation to sales conversion.
  • Key Performance Indicators (KPIs): Lead Generation, Lead Conversion, Sales Targets, Production Targets, and Customer Satisfaction.
International DevelopmentCommunication interculturelleProspectionSales EngineeringB2B Sales Strategy

Eurocircle

Ambassadeur de la Mobilité Internationale

Nov 2014 – Jan 2015 · 2 mos · Marseille und Umgebung, Frankreich

  • Managed and evaluated international exchanges and internship programs.
  • Provided motivation and coordination for participants in the European Volunteering Service.
Project ManagementCommunication interculturelleInternational Relations

Cea - commissariat à l'énergie atomique et aux énergies alternatives

International HRM & Relocation Services

Mar 2014 – Sep 2014 · 6 mos · Saint-Paul-lès-Durance

  • Expatriate Management, Expatriate Adaptation Research, Intercultural and Language Learning Program Management.
Project ManagementCommunication interculturelleInternational Relations

Chair of intercultural communication, passau university

Research Assistant & Tutor in Intercultural Communication

Oct 2012 – Aug 2013 · 10 mos · Passau und Umgebung, Deutschland

  • Mentorship for scientific research methodology.

Liquid clubbing gmbh

Catering Services

Jul 2012 – Jun 2013 · 11 mos · Passau und Umgebung, Deutschland

  • Catering and entertainment services at Electronic Music Clubbing Ltd.

Centre culturel francais freiburg

International PR & CRM

Mar 2011 – May 2011 · 2 mos · Freiburg und Umgebung, Deutschland

  • International customer relationship management and international public relations.

Education

Universität Passau

Master's degree — Intercultural and Business Studies

Jan 2012 – Jan 2013

Aix-Marseille Université

Master 2 — International Affairs and Strategic Information: Focus Intercultural Management

Jan 2013 – Jan 2014

Université Laval

International Cultural and Business Studies

Jan 2012 – Jan 2013

Universität Passau

Bachelor of Arts (BA) — International Cultural and Business Studies

Jan 2010 – Jan 2013

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