Sandeep Mallya — Product Manager

Senior IT leader with 21 years of experience in AI-driven operations, AIOps, intelligent automation, SAP ERP, and cloud transformation. I specialize in modernizing large-scale enterprise platforms and building AI enabled, scalable, and resilient technology environments. I have led major initiatives in ERP transformation, S/4HANA migration, cloud modernization, automation engineering, predictive analytics, and IT portfolio governance—consistently improving system reliability, cost efficiency, and operational performance. Key achievements include: • Delivering $1M annual savings through SAP license automation • Reducing technical debt by 35% with automation pipelines and DevOps tooling • Deploying AI enhanced monitoring, anomaly detection, and self-healing operations • Building real-time analytics dashboards and KPI intelligence systems • Leading end to end cloud/ERP modernization across global enterprise landscapes Currently pursuing an Executive Programme in Digital Transformation, AI Leadership & Business Analytics, with certifications in ITIL, SAFe, and AI. Expertise spans SAP ECC, S/4HANA, Cloud ALM, FRUN, AIOps, automation frameworks, observability platforms, and enterprise technology strategy. I help organizations build AI-ready, automated, secure, and cost-efficient digital ecosystems that deliver measurable business value.

Stackforce AI infers this person is a Senior IT Leader specializing in AI-driven operations and cloud transformation in the Oil and Gas sector.

Location: Bengaluru, Karnataka, India

Experience: 21 yrs 4 mos

Skills

Product Management
Digital Transformation
Transition Management
Operational Readiness
Infrastructure Program Management
Service Delivery
It Service Management
Operations Management

Career Highlights

Delivered $1M annual savings through SAP license automation.
Reduced technical debt by 35% with automation pipelines.
Led AIOps uplift for 44K+ users.

Work Experience

Shell

Product Manager | Shell (Global Oil & Gas | Enterprise Digital Platforms) (6 yrs 8 mos)

Transition Manager – Shell (Global Oil & Gas | Enterprise Digital Platforms) (3 yrs 6 mos)

HCL Technologies

Service Delivery & Infrastructure Program Manager (Retail & Investment Banking) (4 yrs)

Mphasis

ITIL Consultant (1 yr 2 mos)

IBM

Information Technology Team Lead (4 yrs 3 mos)

Dell

Support Analyst (1 yr 3 mos)

Sykes Enterprises, Inc.

SUPPORT ANALYST (6 mos)

Education

Certificate Programme in Digital Transformation and Artificial Intelligence for Leaders at Indian Institute of Management, Indore

Master of Business Administration - MBA at Amity University Online

Bachelor's degree at Indira Gandhi National Open University

Diploma in Computer Science and Engineering at Acharya patashala polytechnic

Sandeep Mallya

Product Manager

Bengaluru, Karnataka, India21 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Delivered $1M annual savings through SAP license automation.
Reduced technical debt by 35% with automation pipelines.
Led AIOps uplift for 44K+ users.

Stackforce AI infers this person is a Senior IT Leader specializing in AI-driven operations and cloud transformation in the Oil and Gas sector.

Contact

Skills

Core Skills

Product ManagementDigital TransformationTransition ManagementOperational ReadinessInfrastructure Program ManagementService DeliveryIt Service ManagementOperations Management

Other Skills

SAP Cloud ALMSAP Focused Run (FRUN)SAP ERP (ECC & S/4HANA)AI for IT Operations (AIOps)Power BIServiceNowCloud InfrastructureSAM4U / License AnalyticsAutomation PipelinesSAFe/AgileRisk & Compliance ManagementInfrastructure OptimizationTransition & Operational ReadinessSAP BTPAnalytics Platforms

About

Experience

21 yrs 4 mos

Total Experience

3 yrs 6 mos

Average Tenure

10 yrs 2 mos

Current Experience

Shell

2 roles

Product Manager | Shell (Global Oil & Gas | Enterprise Digital Platforms)

Promoted

Aug 2019 – Present · 6 yrs 8 mos · Bengaluru, Karnataka, India

Driving product strategy for a global ERP & digital platforms ecosystem serving 60,000+ users across 180+ systems. I build reliable, modern, automated, AI‑enabled platforms that reduce risk, cut cost, and improve user experience at enterprise scale.
Key Wins
1. Boosted uptime to ~99.97% and cut MTTR ~40% through modernization and AI driven monitoring.
2. Delivered $1M+ annual savings via automated license measurement and lifecycle optimization.
3. Reduced tech debt 35% and increased release velocity 30% through standardization and consolidation.
4. Improved stability 40% with 45% fewer Sev1 and 32% fewer Sev2 incidents.
5. Led AIOps uplift as EPIC Owner, defining roadmap and KPIs for 44K+ users.
6. Automated operations, removing ~15 days/month of manual effort across global systems.
7. Delivered SAP GUI upgrade for 44,703 users with zero disruption and $120K savings.
What I Do
1. Set product vision, roadmap, and success metrics for enterprise platforms
2. Partner with engineering, architecture, operations & business to solve user pain
3. Prioritize modernization, automation, cloud‑readiness & AI/observability capabilities
4. Ship high‑impact features that simplify operations and reduce incidents
5. Use data (Power BI, CALM/FRUN insights) to drive investment and lifecycle decisions

SAP Cloud ALMSAP Focused Run (FRUN)SAP ERP (ECC & S/4HANA)AI for IT Operations (AIOps)Power BIServiceNow+8

Transition Manager – Shell (Global Oil & Gas | Enterprise Digital Platforms)

Feb 2016 – Aug 2019 · 3 yrs 6 mos · Bengaluru, Karnataka, India

Led global transition management and operational readiness for SAP ERP, analytics, and cloud platforms across multiple business units. Ensured smooth handover from delivery to operations, guaranteeing production grade stability, compliance, scalability, and business continuity at go live. Built standardized, repeatable, audit ready frameworks used across large transformation programs.
Key Wins
1. Transitioned 50+ programs to steady state with zero hypercare issues.
2. Standardized transition methodology, cutting stabilization time ~30%.
3. Reduced cutover defects 25% across ERP & cloud migrations.
4. Maintained 99.9% availability at critical go lives.
5. Built supportability models reducing run costs ~12%.
6. Launched dashboards improving KPI visibility & confidence.
7. Cut post go live incidents 18% via risk-based readiness.
8. Accelerated readiness with reusable playbooks & templates.
9. Strengthened collaboration across delivery, cybersecurity & operations.
What I Did
1. Led service readiness, risk management & BAU acceptance for ERP, analytics & cloud.
2. Assessed go live readiness across environments, architecture, ops & compliance.
3. Built standardized, audit ready transition frameworks used globally.
4. Partnered with engineering, architecture & security to de risk cutovers.
5. Applied risk-based models to reduce go live failures.
6. Created dashboards tracking readiness, KPIs & risk exposure.
7. Ensured smooth handover with clear runbooks, support models & stabilization plans.

Transition & Operational ReadinessSAP ERP (ECC & S/4HANA)SAP BTPAnalytics PlatformsCloud Infrastructure (FCI)Risk & Compliance Management+6

Hcl technologies

Service Delivery & Infrastructure Program Manager (Retail & Investment Banking)

Jan 2012 – Jan 2016 · 4 yrs · Bengaluru, Karnataka, India · On-site

Led multi million dollar infrastructure programs for global retail & investment banking clients in regulated environments. Delivered stable, compliant, cost efficient infrastructure services across on prem and cloud platforms, managing full delivery lifecycle from initiation to BAU transition.
Key Wins
1. Delivered $20M+ infrastructure programs with 99% SLA compliance.
2. Achieved seamless BAU transitions through strong governance & risk controls.
3. Streamlined workflows, improving resource utilization and reducing waste.
4. Strengthened vendor performance, cutting costs by 15%.
5. Drove quarterly releases through disciplined planning & governance.
6. Implemented ITIL aligned operations, reducing recurring incidents.
7. Automated compliance checks, cutting audit prep time by 40%.
8. Reduced provisioning timelines by 30% through automation.
9. Built automation solutions generating multi million dollar annual savings.
What I Did
1. Managed end to end delivery for major banking infrastructure programs.
2. Ensured stability, compliance & resilience across critical platforms.
3. Directed IT operations, incident/change/capacity management.
4. Drove technical upgrades, migrations & environment hardening.
5. Strengthened vendor & contract management across service towers.
6. Used governance, dashboards & KPIs to steer delivery & operations.
7. Ensured secure, compliant, audit ready infrastructure services.
Engagement Experience
1. Retail Banking (2.5 yrs): Led a 20 member team managing 24/7 IT operations, incidents/changes, and production readiness for critical systems.
2. Investment Banking (1.5 yrs): Led a 50-member global team running SWIFT, middleware, cloud platforms & secure VDI for compliant global access.

Risk & Compliance ManagementCloud Infrastructure (FCI)Automation PipelinesInfrastructure OptimizationProgram & Project ManagementVendor Management+2

Mphasis

ITIL Consultant

Nov 2010 – Jan 2012 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Delivered ITIL aligned service management solutions for global clients across banking, telecom & manufacturing. Designed scalable, compliant ITSM frameworks to improve operational maturity, audit readiness & service reliability.
Key Wins
1. Designed & implemented ITIL service management frameworks.
2. Improved compliance, audit readiness & governance.
3. Deployed HP Service Manager (HPSM) as central ITSM tool.
4. Standardized workflows, boosting process adoption.
5. Built dashboards, KPIs & reports improving visibility 25%.
6. Strengthened CAB governance, reducing change incidents.
7. Developed knowledge base & self-service flows improving FTR rates.
8. Supported ISO 20000 readiness via aligned processes.
9. Standardized transition & release workflows, reducing rollbacks.
10. Mentored teams on ITIL best practices, driving continuous improvement.
What I Did
1. Designed ITSM processes across incident, problem, change & request.
2. Built audit ready workflows & governance models.
3. Partnered with CIO offices & ops leads to uplift service management.
4. Implemented tooling (HPSM) with integrated controls.
5. Created dashboards & automated KPI reporting.
6. Improved service quality, compliance & operational maturity.

ITIL (Process & Transition Mgmt)AutomationContinuous ImprovementIT Service Management

Ibm

Information Technology Team Lead

Jun 2006 – Sep 2010 · 4 yrs 3 mos · Bengaluru, Karnataka, India · On-site

Led technical teams delivering enterprise IT operations for global financial clients. Ensured SLA compliance, stability, and high-quality service across critical infrastructure. Drove ITIL aligned processes, continuous improvement, automation, and knowledge driven support practices.
Key Wins
1. Improved SLA adherence 20% through proactive monitoring & trend analysis.
2. Mentored 20+ engineers, boosting team productivity 15%.
3. Reduced MTTR 30% via workflow & process enhancements.
4. Expanded knowledge base & shift left practices for faster resolution.
5. Increased customer satisfaction 12% through quicker turnaround.
6. Ensured stable ITIL aligned incident, problem & change operations.
7. Coordinated with engineering, network & app teams to deliver secure services.
8. Drove automation & efficiency improvements across operations.
9. Strengthened governance with reporting & root cause analysis.
What I Did
1. Managed 24/7 IT operations for global financial services clients.
2. Led incident, problem & change processes aligned to ITIL.
3. Drove service stability, SLA performance & continuous improvement.
4. Guided teams through escalations, RCA, and preventive actions.
5. Collaborated with engineering & platform teams for secure service delivery.
6. Built knowledge driven workflows for faster issue resolution.
7. Improved operational governance through dashboards & metrics.

IT Service ManagementITIL (Process & Transition Mgmt)IT OperationsChange ManagementService DeliveryAutomation+5

Dell

Support Analyst

Mar 2005 – Jun 2006 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Provided advanced tech support for U.S. customers, resolving hardware/software issues with high service quality and strong first call resolution.
Key Wins
1. Maintained >95% CSAT and >90% FCR consistently.
2. Led knowledge sharing sessions improving FTR by 12%.
3. Optimized workflows, reducing AHT by 8%.
4. Trained new hires, improving team ramp up speed.
5. Delivered end to end hardware/OS/app support with high accuracy.
6. Documented recurring issues to strengthen knowledge base & shift left.

Customer Service

Sykes enterprises, inc.

SUPPORT ANALYST

Sep 2004 – Mar 2005 · 6 mos · Bengaluru, Karnataka, India · On-site

Provided technical support for mobile device users, ensuring quick issue resolution and strong customer satisfaction.
Key Wins
1. Resolved hardware/software/network issues within SLA.
2. Led daily huddles improving responsiveness & first-time resolution.
3. Maintained consistently high CSAT through clear, empathetic communication.

Customer Service