Ram Aggarwal

Operations Associate

Shahadara, Delhi, India6 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer account management.
Expertise in resolving complex account issues.
Strong ability to identify upselling opportunities.

Stackforce AI infers this person is a Customer Experience Specialist with a focus on account management in the B2C sector.

Contact

Skills

Core Skills

Customer ExperienceAccount ManagementCustomer ServiceCustomer Support

Other Skills

Customer Relationship Management (CRM)Billing ProcessPaymentsMicrosoft WordFinancial AccountingInvoicingBilling ServicesOperations ManagementTravel PlanningMicrosoft ExcelMailManagementTrainingLeadershipSales

Experience

6 yrs 7 mos

Total Experience

2 yrs 4 mos

Average Tenure

3 yrs 3 mos

Current Experience

Lumen technologies india

Senior Consumer Associate

Jan 2023 – Present · 3 yrs 3 mos · Noida, Uttar Pradesh, India · Hybrid

Demonstrate expertise in customer service and account
management, overseeing end-to-end account operations
such as billing, payments, credits, and adjustments with
precision.
Manage service disconnections and reconnections
efficiently, combining operational accuracy with empathetic
customer interactions.
Identify and capitalize on upselling opportunities,
contributing to revenue growth by an estimated 15% while
maintaining exceptional customer satisfaction.
Resolve complex account issues promptly, ensuring
seamless and accurate financial transactions to support
client retention and trust.

Customer ExperienceCustomer Relationship Management (CRM)Billing ProcessPaymentsAccount Management

Travel representation house (trh india)

Senior Sales Executive

Oct 2019 – Mar 2020 · 5 mos · India · On-site

Worked as a Sales Agent and took complete responsibility of the client and the tour until they are back.Handled clients for 3 countries at a time and did it rotational as we had 7 countries to handle in our company. (Azerbaijan, Europe & Israel)

Customer SupportMicrosoft Word

Concentrix daksh services india private limited

Senior Advisory Technical Service Specialist

Aug 2019 – Dec 2022 · 3 yrs 4 mos · India · Hybrid

Provided comprehensive support to students and teachers
by efficiently resolving their queries through chat platforms.
Managed multiple simultaneous chat interactions while
maintaining high-quality responses and customer
satisfaction.
Delivered exceptional customer service by promptly addressing concerns and ensuring effective resolutions, enhancing overall user experience.

Customer ExperienceCustomer Service