Sonal Mishra

CEO

Mumbai, Maharashtra, India7 yrs 1 mo experience

Highly Stable

Key Highlights

Over 10 years of consulting experience across diverse sectors.
Expert in enhancing digital customer experiences and operational strategies.
Aspiring author and speaker on life's purpose and happiness.

Stackforce AI infers this person is a seasoned Management Consultant specializing in Digital Transformation and Customer Experience across multiple industries.

Contact

Skills

Core Skills

Business StrategyStakeholder EngagementManagement ConsultingMarketing Strategy

Other Skills

SalesMarketingBusiness OperationsPartnershipsDigital TransformationCustomer ExperienceRoot-cause AnalysisStrategic RoadmapGo-to-market strategyCost TransformationBusiness DevelopmentCreative WritingPublic SpeakingSupply Chain ManagementOperational Alignment

About

I am a strategy & management Consultant with over 10 years of experience in serving South Asian and European clients across FMCG, Retail, Telecom and Government sectors. If there is one line which sums up my journey so far it would be 'always on the go'; having lived in Pune, Gurgaon, Mumbai and a bit in London and Dhaka, work has taken me to places, mentors, clients and experiences which I am ever grateful for. I lost my wonderful society serving father to cancer in Feb 25, and you will catch me speak a lot about grief, life's purpose and our path to attaining wholesome happiness on my fairly new youtube channel. I have been advised to publish my book and take up the mic quite often, which remains an aspiration for the weekends.

Experience

7 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

4 mos

Current Experience

Integrity matters

Business Head

Dec 2025 – Present · 4 mos · Mumbai, Maharashtra, India · On-site

Head of Sales, Marketing, Business Operations, and Partnerships at Integrity Matters, driving growth, alliances, and delivery of ethics, compliance and whistleblowing solutions

SalesMarketingBusiness OperationsPartnershipsBusiness StrategyStakeholder Engagement

Accenture

Management Consultant

Nov 2019 – Jan 2023 · 3 yrs 2 mos · Mumbai, Maharashtra, India

Geography Covered - India, Shri Lanka
Industry Covered - Retail, Consumer Goods, Telecom, Media, Banking
Conducted digital channel optimization for a leading telecom provider by analyzing web and app acquisition funnels and recommending strategies to improve digital customer onboarding
Enhanced digital customer experience (CX) for a top Indian retail brand, resolving over 90% of customer issues within 6 weeks during the peak of the COVID-19 pandemic through Root- cause Analysis (RCA) and targeted operational interventions
Identified service delivery gaps in digital customer support journeys for a major Indian consumer goods company, driving improvements in response time and automation effectiveness
Designed end-to-end digital customer journeys for credit card users of a leading Indian bank, covering onboarding, self-service features, & loyalty engagement flows.
Supported enterprise cost transformation for a large Sri Lankan manufacturing client by developing a strategic roadmap targeting a 20% reduction in operational expenses.
Developed go-to-market (GTM) strategy for a cosmetic brand launching in the Indian color cosmetics market
Authored thought leadership (PoV) on digital customer experience and brand perception across Indian OTT and telecom sectors

Digital TransformationCustomer ExperienceRoot-cause AnalysisStrategic RoadmapGo-to-market strategyManagement Consulting+1

Ey

2 roles

Senior Consultant

Promoted

Sep 2018 – Oct 2019 · 1 yr 1 mo

Geography Covered - Europe, Bangladesh
Industry Covered - Telecom
Assessed As-Is and To-Be supply chain processes for a leading UK telecom provider, enabling operational alignment for digital transition
Supported people and process readiness for the rollout of a new asset management solution, ensuring minimal disruption during implementation
Reconciled financial, warehouse, and live inventory data to enhance supply chain visibility for telecom operators in Spain, Italy, and Bangladesh

Supply Chain ManagementOperational AlignmentAsset Management SolutionsManagement Consulting