ISHAN GADOO

Operations Associate

Pune, Maharashtra, India5 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Improved client onboarding efficiency by 35%
Achieved 98.9% customer satisfaction score
Expert in AWS and endpoint security management

Stackforce AI infers this person is a SaaS and Cybersecurity specialist with a focus on cloud infrastructure and technical support.

Contact

Skills

Core Skills

Cloud SupportTechnical SupportClient OnboardingCustomer SatisfactionInfrastructure ManagementSecurity ImplementationCybersecurityEndpoint ManagementEndpoint SecurityCompliance ManagementNetwork Administration

Other Skills

Amazon Web Services (AWS)Google WorkspaceZoomJiraIntuneOktaAWSDLPSymantec DLPUBA toolsNetwork ServicesServer ArchitectureActive DirectoryDNSLinux

About

Experienced IT Support & Cloud Engineer with over 6.7 years of expertise in SaaS infrastructure, endpoint security, and enterprise support operations. Skilled in managing tools like Intune, Google Workspace, Okta, Jira, and Salesforce across global teams. At Acoustic Pvt Ltd, I led initiatives that improved client onboarding efficiency by 35%, raised CSAT by 98.9%, and implemented secure, scalable support infrastructure. With hands-on experience in endpoint protection, data loss prevention, user access management, and tool standardization, I bring both technical depth and process clarity. Currently pursuing AWS Cloud certifications to transition fully into cloud-based support and infrastructure roles. Passionate about automation, process optimization, and enabling secure, high-performance IT environments. AWS Cloud Practitioner (in progress) Remote-ready | Looking for Cloud Support, Infrastructure, or Cybersecurity roles Open to global SaaS companies, MSPs, or cloud-native environments

Experience

5 yrs 11 mos

Total Experience

1 yr 5 mos

Average Tenure

3 yrs 5 mos

Current Experience

Acoustic

Senior Technical Support Engineer

Nov 2022 – Present · 3 yrs 5 mos · Pune District, Maharashtra, India · Remote

Providing technical support for the Acoustic Campaign platform to ensure prompt resolution and high customer satisfaction.
Collaborating with Customer Success teams for client onboarding, data migration, and end-user enablement.
Managing and optimizing internal tools such as Google Workspace, Zoom, Jira, Intune, and Okta, supporting over 150 users globally.
Identifying, documenting, and escalating platform issues, while contributing to product enhancements and a centralized knowledge base.
Led improvements in onboarding workflows, reducing transition time by 35% and contributing to a 98.9% CSAT score.
Worked cross-functionally with HR and Finance to standardize offboarding, access control, and payment policies across teams.
Supporting DevOps in service performance monitoring, license pool allocation, and the evaluation of new tools for secure, scalable IT operations.
Developed end-user documentation and training to improve adoption and reduce support dependency by 27%.
Currently transitioning into AWS Cloud & Infrastructure roles, with certifications in progress and a focus on automation, scalability, and security.

Amazon Web Services (AWS)Endpoint SecurityGoogle WorkspaceZoomJiraIntune+3

Diverse lynx

Cyber Security Specialist

Feb 2022 – Nov 2022 · 9 mos · India · Remote

Managed endpoint infrastructure, Symantec DLP, and UBA tools for enterprise security compliance.
Integrated Okta SSO, deployed Google Workspace, and standardized MDM using Intune and Mosyle.
Conducted malware audits, endpoint health checks, and implemented disaster recovery policies.
Reduced malware incidents by 58% and improved access times by 33%.

Endpoint SecurityDLPOktaGoogle WorkspaceIntuneCybersecurity+1

Rooman technologies pvt ltd

Network Administrator

Jan 2018 – Feb 2019 · 1 yr 1 mo · Greater Bengaluru Area · On-site

Managed Microsoft Windows Server 2003 Environment, including Active Directory, DHCP, DNS, and Backup.
Installed, configured, and troubleshot network printers, print servers, and PCs.
Provided support to resolve network issues, troubleshoot LAN connectivity problems, and maintain network
infrastructure tools.
Conducted disaster recovery operations and data backups when necessary.
Diagnosed and solved hardware, software, and network-related issues efficiently.
Maintained and customized device and email applications for virus protection.
Monitored network performance for necessary changes.
Configured IPv6 and implemented SNMP for network management.
Quality checked firewall change requests, implementing approved firewall rules.
Planned, installed, and tested networking devices, hardware, and operating systems

Network ServicesServer ArchitectureActive DirectoryDNSNetwork AdministrationInfrastructure Management

Aegis pvt ltd

Support Engineer

Feb 2017 – Oct 2017 · 8 mos · Pune/Pimpri-Chinchwad Area · On-site

Maintained and administered computer networks and related environments, ensuring efficient daily operations.
Coordinated and implemented network security measures to safeguard data, software, and hardware.
Replaced faulty network hardware components, including switches, routers, and network cards, to maintain
network integrity.
Designed, configured, and tested networking software, hardware, and operating systems for optimal
performance.
Configured routing and switching equipment to ensure smooth traffic flow throughout the network.
Implemented policies to optimize network performance, including VLANs and routing protocols.

LinuxDomain Name System (DNS)Network Administration