Aug 2016 – Apr 2023 · 6 yrs 8 mos · Los Angeles, California, United States

• Metro by T-Mobile Authorized Dealer Los Angeles, CA
• Sales & Marketing Executive (contractor) 2016 – Present
• Managing more than 135 employees in 28 retail locations in California, Arizona, New Mexico.
• Regularly interact with sales representatives and account managers across all regions to understand consumer demands, market needs, and target demographics for different products.
• Developed and implemented creative, cost-effective programs which increased customer retention rates by 25% compared to prior year.
• Develop sales and marketing strategies to drive Customer Acquisition Cost.
• Created competitive comparison tables of pricing, fees, rating, category, and product performance to use for account sales calls.
• Prepare, develop and execute all marketing plans to provide direction and specific plans of action.
• Successfully lead team though 17% increase year over year growth in tangible products, and 33% in serialized products.
• Increase profit margin by 50% by improved sales strategy structure and process.
• Streamlined inventory workflow by integrating a logistical management system.
• Expanded sales distribution to keep up with business growth in 3 regions.
• Increased revenue from $4M to $8.3M by increasing sales distribution.
• Increased store sales rep productivity by 128% by implementing new plans, creating company channel strategy, and managing channel development.

Jan 2012 – Jan 2016 · 4 yrs · Greater Los Angeles Area

• T-Mobile - MetroPCS Irvine, CA
• West Region - Channel Development Executive 2012 - 2016
• Management of 900 Indirect Resellers and Direct Enterprise Accounts located in the 5 Regions.
• Successfully assisted in the expansion of sales distribution in Los Angeles, San Diego, Arizona, Portland, and Seattle markets.
• Developed and conducted sales & marketing training for over 1350 Authorized Dealer employee and business owners.
• Identified new ways to reach existing markets with new products or services that better meet the needs of existing markets-and then utilize those opportunities to bring in more revenue.
• Apply analytical preparation for potential growth opportunities for senior management as well as the subsequent support and monitoring of its implementation.
• Implement strategic sales initiatives, research & development to ensure the organization can execute growth opportunity successfully.
• Analyze and identify new business opportunities within new markets, new partnerships and new customers, and generate and close leads.
• Proven sales success in mobility and enterprise class wireless communication solutions.
• Fully exploiting our infrastructure to ensure our business clients minimize operating costs and optimize productivity.
• Successfully re-launched 4G LTE across the entire LA Market and implement quality standards to increase the customer’s experience and health of each Authorized Dealer Channel.
• Created and managed strategic relationships and alliances with other third-party companies.
• Received MVP Award in 2013 for outstanding performance and “doing things right”.
• Received the Directors “Clutch” Award of Excellence in 2013 for contribution sales and distribution.

Jan 2009 – Jan 2012 · 3 yrs · Greater Los Angeles Area

• MetroPCS Irvine, CA
• Channel Account Executive 2009-2012
• Managed 97 Indirect Authorized Dealers and National Retail Locations in the Los Angeles market.
• Effectively implemented strategies to gain efficiency and brand consistency across all channels to achieve long-term success.
• Analyzed and monitored success of each region's lead performance on a weekly basis, working with Regional Marketing Manager.
• Met production deadlines and project prioritization as assigned by Marketing Manager. Provided accurate time estimation for work completion.
• Productively maintained 98 % compliance rate for sales and operations per account.
• 145% year over year average quota attainment through strategic planning and execution.
• Reduced churn by 3.5% through solution-based selling and customer service training.
• Developed and executed Key Performance Indicator to identify customer trends for acquisition and retention, while maintaining efficient reporting requirements and sales forecast.
• Established strong dealer principal relationships through consultative selling and substantial increase in profit year over year by an average of 27 percent.
• Received MVP Award in 2011 for outstanding sales performance and achievement.
• Created and executed the first S.C.O.R.E Workshop to bridge the gap between Indirect Dealer Channel and Corporate, which is now used in all 15 MetroPCS markets.
• Created MetroPCS Quality Sales Training for the Indirect Authorized Dealer Channel.
• Team Lead for 3 Top Indirect Authorized Dealers Accounts in the Los Angeles Market.

Jan 2006 – Jan 2009 · 3 yrs · Greater Chicago Area

• Glotel Inc. Chicago, IL
• Account Manager 2006-2009
• Concentrated heavily on Implementation Solutions for all major wireless carriers in the Southeast and Central Regions
• Effectively negotiated and closed a $6M full scope solution services in the wireless/telecom marketplace through uncovering client’s individual needs and provided recommendations for business enhancement.
• Successfully reestablished relationships with T-Mobile and AT&T in the Southeast Region while concurrently identified and expanded 6 new implementation projects in the Central Region and 5 in the Southeast Region generating over $2.5M in gross profit.
• Productively maintained over $550k in quarterly contractor gross margin, while managing 35% gross margin in overall book of business.
• Consistently exceeded monthly sales by 10-15% by pursuing leads and expanding prospect list.
• Negotiate prices, terms of sales, and service agreements.
• Exceeded weekly and monthly sales/recruiting objectives by fostering genuine relationships with main contacts and referrals.
• Maintained productive relationships with Glotel Administration and Operation teams to maximize strict time frames. for billing, contractor management, and customer communications, while exceeding compliance standards.
• Monitor project management and recruiting staff relationships with new clients.
• Maximize employee retention through customer visits, meetings, and contractor care.

Jan 2004 – Jan 2006 · 2 yrs

• AAR Corporation Wood Dale, IL
• Boeing 737 Sales Representative 2004-2006
• Managed sales, repairs and acquisitions for $5 million inventory to ensure a competitive advantage in customer service, reliability, and product delivery.
• Strategically sourced and managed supplier procurement to improve and re-evaluate the purchasing activities for the Boeing 737 New General product line to supply lowest total cost while abiding by FAA Regulations. Assessment of spending, supplier market, total cost analyses, and identification of suitable suppliers.
• Negotiated with supplier products, service leaves, geographical coverage, and payment terms.
• Wrote proposals for new and repeat customer transactions.
• Generated and closed $1.7 Million in sales with Delta Airlines.
• Generated $450k in sales from Air Canada Jazz in the second quarter of 2006 fiscal year.
• Closed a $325k order with 69% margin for Al Nippon Airlines in Japan.
• Successfully reestablished account relationships in a territory that had been vacant for more than 5 years and earned over $250k in sales within the first 3 months.
• Proactively drove commercial airlines and vendor relationships to maximize profit margins and to decrease operating cost.
• Continued to expand new business relationships by identifying market trends and anticipating areas of opportunities.