Apr 2023 – May 2025 · 2 yrs 1 mo

• As the leader of North America's managed services and consulting team, I drive AI-powered business transformation by helping brands turn data into ROI-driven action. My team’s strategies focus on customer acquisition, retention, and operational efficiency, delivering measurable business impact.
• ✅ Led Success & Consulting teams across North America, overseeing AI-driven CX strategies that helped brands improve customer retention and revenue performance.
• ✅ Developed & scaled high-revenue service models, driving double-digit growth in enterprise adoption and expansion.
• ✅ Spearheaded AI & data-driven consulting initiatives, enabling Fortune 50 companies to leverage predictive analytics for business optimization.
• ✅ Drove business transformation strategies that enhanced client lifetime value, reducing churn and increasing engagement through AI-powered customer intelligence.

Dec 2019 – Apr 2023 · 3 yrs 4 mos

• Built and scaled InMoment’s global consulting & insights division, turning customer data into profitable, action-driven strategies. My recent work focused on integrating AI, automation, and data-driven ROI models to help enterprise clients make better business decisions.
• ✅ Developed service offerings, leading to a 186% increase in client adoption and a satisfaction rate of 70%+ across global brands.
• ✅ Led transformation of insights & consulting packages, ensuring data became a monetizable business driver instead of just a reporting tool.
• ✅ Helped Fortune 50 enterprises unlock multi-million dollar revenue streams by optimizing CX, acquisition, and retention strategies.
• ✅ Built and trained consulting teams globally, elevating the company’s ability to deliver executive-level transformation strategies.

Jun 2014 – Dec 2019 · 5 yrs 6 mos

• Led the transformation of benchmarking solutions into scalable, productized offerings that enabled clients to consistently access and act on real-time market insights.
• ✅ Developed insights-driven strategies that led to multi-million dollar revenue growth over four years.
• ✅ Led CX, EX, and market research transformation, implementing consultative methodologies that helped clients move from data collection to predictive decision-making.
• ✅ Drove global adoption of new consulting frameworks, helping brands integrate automation into customer intelligence workflows.

Jan 2014 – Jun 2015 · 1 yr 5 mos

• I established a new business within Empathica (now InMoment) CX space, offering clients the ability to gauge new market insights and intelligence. In less than a year, this business brought in over $800,000 in new bookings.

Aug 2012 – Jan 2014 · 1 yr 5 mos

• Led Toluna’s North American service team, helping enterprise clients integrate SaaS-driven CX & data solutions to drive revenue growth and operational efficiency.
• ✅ Implemented scalable research & analytics tools, improving adoption across global accounts.
• ✅ Drove data transformation initiatives, helping clients transition from traditional surveys to real-time predictive analytics models.
• ✅ Optimized digital transformation efforts, resulting in increased retention and stronger engagement strategies for enterprise clients.

Jan 2012 – Sep 2013 · 1 yr 8 mos

• Oversaw digital transformation initiatives, scaling analytics into Toluna’s SaaS offerings.
• ✅ Led implementation of predictive analytics models, improving client decision-making & strategic planning.
• ✅ Developed customer intelligence solutions, increasing adoption & engagement across Fortune 500 clients.
• ✅ Optimized market expansion efforts, helping brands leverage data to refine CX & digital strategy execution.

Aug 2008 – Feb 2012 · 3 yrs 6 mos

• Led innovation in digital research solutions, helping global brands optimize CX & market intelligence strategies. I helped develop new SaaS analytics solutions, leading to a 400% increase in adoption across enterprise clients.
• We further drove transformation in survey & analytics platforms, enabling predictive decision-making at scale.

Sep 2009 – Mar 2010 · 6 mos

• I was tasked with gathering, evaluating, and making sense of data from various digital platforms. I also supported clients in recognizing and capitalizing on emerging trends, continuously refining their strategies to align with their digital objectives.

May 2009 – Sep 2009 · 4 mos

Feb 2008 – Aug 2008 · 6 mos

Jan 2008 – Apr 2010 · 2 yrs 3 mos

• I was responsible for guiding our customers through the digital environment, my focus was on adoption, traffic, and sales. Primarily focused on empower our clients to improve their digital strategies, with a focus on growth, efficiency, DOS (Direct Online Sales)

Jan 2008 – Jan 2009 · 1 yr