Shiwani Agrawal — Co-Founder

I specialize in CRM and retention strategy — with a focus on segmentation logic, performance attribution, and WhatsApp/email orchestration. At Klick Consulting, I manage CRM across fast-growing DTC brands, blending behavioral insights with lifecycle design. My work spans Klaviyo, WebEngage, Limechat, Bitespeed and I have tried almost 10 different tools, but it’s never about tools. It’s about the decisions that bring users back — and why they stay. On weekends, I test my experiments on my own pet care brand — where I learn what actually scales and what doesn't. Still learning. Always optimizing.

Stackforce AI infers this person is a MarTech specialist focused on CRM and customer retention strategies.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 3 mos