Feb 2020 – Jul 2020 · 5 mos

Dec 2018 – Feb 2020 · 1 yr 2 mos

• I lead consumer product for Property Finder’s real estate portal across seven regions in the Middle East.
• In this role, I am also responsible for driving consumer strategy across the business, leading the growth of our consumer products and using digital innovation to drive best practices in the real estate market.
• I am also a product mentor, with experience sharing best practices inside and outside of the organisation.
• Property Finder is a General Atlantic backed marketing-leading property portal in the UAE, Qatar, Bahrain and Lebanon, as well as a large player in Egypt, KSA, Morocco and Turkey.

Apr 2018 – Dec 2018 · 8 mos

• Digital Product Owner for Property Finder’s mortgage service - Mortgage Finder. In this role, I led an iterative and data-driven redesign of the Mortgage Finder site, adding new features and services, as well as extensive process optimisation.

Feb 2017 – Apr 2018 · 1 yr 2 mos

• I was product lead for MoneySavingExpert's main site and personal finance tools. In this role I worked to transform MoneySavingExpert's user experience through result-driven experimentation and testing. I also led our replatform onto Adobe Experience Manager, as well as managing a successful Product Manager and helping to transform our Product team into an innovative, experimental and data-driven team.

Nov 2016 – Jan 2017 · 2 mos

Jan 2015 – Oct 2016 · 1 yr 9 mos

• I worked as Product Owner for MoneySavingExpert's energy comparison service, Cheap Energy Club. In this role, I owned and drove forward the roadmap for our very successful replatform, and led an iterative and successful redesign of our results page.

Sep 2014 – Dec 2014 · 3 mos

• I was Product Manager for a suite of qualifications and digital learning resources, including Jamie Oliver's Home Cooking Skills, during which time I delivered a successful new strategy for skills qualifications and online learning services.

May 2013 – Aug 2014 · 1 yr 3 mos

• Part of the product management team for an online and and in-school education service, leading on service delivery, implementation and customer engagement.
• Thorough knowledge of service design.
• Responsible for customer engagement strategies - NPS, email programmes, GA.
• Developed processes, SLAs and KPIs used by internal teams delivering our service.
• Coordinated service delivery, guiding and working with internal teams.
• Developed the methods by which we report to the wider business on our work.
• Recruited and trained associates working with us to deliver the service.
• Managed the work of the associates working with us.
• Agile delivery and the ability to innovate and continuously improve are key to the work that I do.
• I am also Investors in People Champion for Pearson's Vocational Qualifications.

Sep 2011 – Apr 2013 · 1 yr 7 mos

• Lead editor on a suite of educational resources, and editor on a variety of print and digital products to support teachers and learners.
• Extensive experience of development editing and copy-editing, quality assurance checks, author and freelance care, budget tracking, and wider project management responsibilities as lead editor.

Feb 2011 – May 2011 · 3 mos · London, United Kingdom

• Mentor to students at Key Stage 2. This involved using a mixture of creative activities and academic exercises to improve numeracy, literacy and self-confidence.

Apr 2009 – Apr 2009 · 0 mo · London, United Kingdom

• Responsibilities included writing news articles for Trade Finance Magazine and providing editorial and administrative support.