Neeraj Trikha

CEO

India15 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in omnichannel marketing strategies.
Proven track record in revenue operations.
Strong leadership in cross-functional teams.

Stackforce AI infers this person is a MarTech professional with expertise in revenue operations and customer experience management.

Contact

Skills

Core Skills

Marketing OperationsTeam LeadershipCustomer Experience ManagementMarketing AutomationProject ManagementBusiness DevelopmentDigital MarketingCustomer SupportTechnical Support

Other Skills

Marketing ProgramsAccount ManagementMarketing CampaignsSoftware as a Service (SaaS)Marketing CommunicationsAnalyticsBusiness RequirementsMicrosoft ExcelCommunicationProject PlansVendor ManagementSalesforce.comTeamworkCustomer InteractionCampaigns

About

Marketing Lead | Enterprise Marketing Operations & Strategy I am a results-driven Marketing Lead specializing in building high-performing teams and architecting revenue-focused growth. My expertise lies at the intersection of strategy and technical execution, with a career built at industry leaders like Dell, HCL, and currently Grazitti Interactive. What I bring to the table: Multi-Platform Authority: I am a "Platform Agnostic" leader with advanced certifications across the entire Adobe Experience Cloud (Campaign, Journey Optimizer, Analytics, and Marketo), Salesforce, Microsoft D365, and HubSpot. Omnichannel Orchestration: I don't just run tools; I design end-to-end customer journeys. From SEO and Inbound strategy to complex Journey Analytics, I ensure every touchpoint is data-driven and optimized for ROI. Revenue Operations (RevOps): Dual-certified in Marketo and HubSpot Revenue, I bridge the gap between marketing automation and tangible business outcomes. Strategic Leadership: I have a proven track record of leading cross-functional teams to exceed aggressive targets by delivering scalable, impactful campaigns. Core Stack Expertise: Adobe Journey Suite | Marketo Engage | Salesforce Admin | Microsoft D365 | HubSpot Service & Revenue | SEO & Inbound Strategy

Experience

15 yrs 11 mos

Total Experience

3 yrs 11 mos

Average Tenure

4 yrs 10 mos

Current Experience

Grazitti interactive

2 roles

Team Lead

Jan 2024 – Present · 2 yrs 4 mos

Marketing ProgramsAccount ManagementMarketing CampaignsBusiness DevelopmentSoftware as a Service (SaaS)Marketing Communications+3

Senior MA Specialist | Customer Success Manager

Jul 2021 – Present · 4 yrs 10 mos

Business RequirementsMicrosoft ExcelCommunicationProject PlansVendor ManagementSalesforce.com+29

Hcl technologies

Deputy Manager

Oct 2016 – Jul 2021 · 4 yrs 9 mos · Noida Area, India · On-site

Marketing Operations
Pre Sales Support and Operations
Campaign/ Event Management
Customer Relationship
Project Management

Business RequirementsMicrosoft ExcelCommunicationProject PlansProject ManagementVendor Management+37

Masters support tech pvt. ltd.

Business Development Specialist

Apr 2015 – Oct 2016 · 1 yr 6 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

● Bringing in new business upon deep diving into customer’s needs.
● End to End revenue tracking for ongoing projects to invoicing to collections from the customer.
● Working with Marketing teams to enhance brand visibility.
● Build relationship to create an environment of constant transparency & trust leading to customer delight.

Business RequirementsMicrosoft ExcelCommunicationTeamworkCustomer InteractionTechnical Understanding+16

Dell technologies

4 roles

Senior Case Manager

Dec 2012 – Dec 2013 · 1 yr

As Pilot to bringing up NPS and CSAT to a new High, Positioned as Case Manager to a Team with Low NPS and CSAT.
Assuring complete satisfaction for customers, following up with customers till complete resolution.
Resolving any technical issues related with hardware & software.
Converting a dis-satisfied customer into a probable Satisfied Customer by providing extended technical support.

Business RequirementsMicrosoft ExcelCommunicationTeamworkCustomer InteractionCustomer Experience+9

Case Manager

Promoted

Nov 2011 – Dec 2012 · 1 yr 1 mo

As Part of Central Case Management team, ensured complete Satisfaction towards Brand Dell.
Assuring complete satisfaction for customers, following up with customers till complete resolution.
Resolving any technical issues related with hardware & software.
Converting a dis-satisfied customer into a probable Satisfied Customer by providing extended technical support.

Microsoft ExcelCommunicationTeamworkCustomer InteractionCustomer ExperiencePrivacy Policies+9

Senior Technical Support Specialist

Promoted

Jan 2011 – Nov 2011 · 10 mos

Moved to role of REX (Resolution EXpert), to close all open cases within the team technical or otherwise.
Supervising employees to streamline processes and achieve operational excellence.
Troubleshooting & resolving the technical issues related with hardware & software of computers over the phone.
On Application and Tool handling, acting as a Level 2 support for teammates.
Mentoring fresher’s on floor to provide them assistance if they have issues during troubleshooting.
Responsible to make sales reports for team on daily basis to provide identity to new orders booked.
Supervising employees to streamline processes and achieve operational excellence.

Microsoft ExcelCommunicationTeamworkCustomer InteractionPrivacy PoliciesTechnical Understanding+8

Technical Support Associate

Feb 2009 – Jan 2011 · 1 yr 11 mos

Troubleshooting & resolving the technical issues related with hardware & software of computers over the phone.
Generating revenue through sales on same calls.
Assuring complete satisfaction for customer, following up with customers till complete resolution.
Mentoring fresher’s on floor to provide them assistance if they have issues during troubleshooting.
Supervising employees to streamline processes and achieve operational excellence.
Giving Customer full support on every aspect related to brand Dell.

Microsoft ExcelCommunicationCustomer InteractionMicrosoft OfficeWritten CommunicationSystem security+2