Mar 2013 – Mar 2015 · 2 yrs · Mumbai Area, India

• Worked as Lead for implementation and support functions for team of 15 resources
•  Trained & monitored the team performance to ensure efficiency in daily activities for customers.
•  Looked after, upgraded and ensured successfully handling of NextGen EHR software’s Modules and also worked on SQL scripts for smoother upgradation.
•  Have represented company on many occasions on business ventures.
•  Achieved customer satisfaction level through Quality deliver.
•  Received multiple awards and rewards throughout the tenure.

Apr 2009 – Mar 2013 · 3 yrs 11 mos

•  Trained, coached & monitor multiple training batches.
•  Provided technical training on given module as per the requirements and at the same time getting trained by the developers when required.
•  Solely managed the escalations and trained new Techs about the software as well gave remote training to the Providers and Nurses in US about the software.
•  Handled Electronic Medical Records (EMR) Software troubleshooting backend (database) related issues using MYSQL and MSSQL and XSL Customization.
•  Build knowledge base by adding and certifying technical articles.

Nov 2007 – Apr 2009 · 1 yr 5 mos · Mumbai Area, India

• Resolved customer queries as help desk assistance through chat, email & calls